Hello. Isn't there a Ticket / Help system in the forum where users can submit requests to us? I couldn't do that in my own forum. I think there is only one integrated with the Marketplace system, other than that we can't offer tickets to users?

There is, however you do need to be aware that it's a deprecated item, that will no longer exist in version 5

See 

 

 

There is, however you do need to be aware that it's a deprecated item, that will no longer exist in version 5

See 

 

oh. So, will there be no special support for the user? Because one of the things we need most in general is that a user can send us a special request. Ticket was the most convenient way for this.

There would be no ticket system in version 5, no

 

Because one of the things we need most in general is that a user can send us a special request. Ticket was the most convenient way for this.

You can still just create a forum or Pages database called “Support Tickets” and use this mode if you need privacy:

This seems more logical, thank you