If I post a calendar event for a date and time, time zones that have the event fall in the next day have the wrong time.  Example:  event posted for friday night a 9pm eastern US time.  Users in europe will see it as 4am on the same friday, when it should show saturday.  

Has anyone else seen this?  I reported originally back in 2019 and it was supposed to have been fixed in 2020.

Edited December 17, 20222 yr by term2323
corrected title

Please upgrade to the latest release as you're currently 2 behind. There have been some changes to the Events application a long the way. Could you please also let us know the exact time zone the user is in who is encountering this? If you could provide a URL to your event too that would be helpful.

I've upgraded to the most recent version, the dates are still off.  

Calendar entry: https://www.steelbeasts.com/events/event/496-kanium-sunday/

One user is in Europe, likely GMT +1, the other says he is in LIMA time zone.

https://www.steelbeasts.com/topic/16560-event-date-times-conversion-issues/#comment-231552

Hi @term2323,

The event on your community is showing up as 6 am to 9 am, on 19 December 2022. I believe this to be correct and the issue now resolved?

No - the entries for TGIF and Kanium in the linked thread are one day earlier than they should be.

Please could you ensure you create a new event, in case the issue was actually with the creation

Hi,

I created a new entry, and now the time is right, even when the event falls on a different day due to time zone differenced.

This can be closed.  Thanks!

Thanks for letting us know this has been fixed. Sorry in advance if it did cause a little extra work on your end by creating new events.

OK - I spoke too soon.  When I create a new repeating event, the first instance of that event shows correctly.  It's set to repeat every 7 days, and all the follow on events show up on the wrong day for users in later time zones.  Hopefully that is specific enough to be useful!

Edited December 21, 20222 yr by term2323

We would need the examples so we can take a look at this for you

The second to last post in the thread has a screenshot.  The entry for TGIF battle first shows up on sat the 24th for this user.  That is correct.  The next entry for that same repeating event shows up on friday the 30th, it should also be saturday.

I can figure out how to dump out this row of the db if you can tell me what table its in.  

https://www.steelbeasts.com/topic/16560-event-date-times-conversion-issues

We need a link to the event items on your site so we can take a look, rather than the tables

https://www.steelbeasts.com/events/event/622-tgif-battle/

To help test, I jumped on a few months, I get 3am on a Friday and I am in the UK (GMT +0).

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

I updated the login info.  Thanks.

I am not seeing the issue here. I am in the UK myself, and this is correctly showing on the 24th, which is the Saturday

Not sure why you don't see it but others in the UK and Australia do.  How does the events page determine the end users time zone?  Why does the first instance of the event work correctly, but repeat instances do not?  

 

Not sure why you don't see it but others in the UK and Australia do.  How does the events page determine the end users time zone?  Why does the first instance of the event work correctly, but repeat instances do not?  

This would be passed by the browser/OS. Are you running any caching on your server or through a CDN which would cause them to view someone else's?

We don't use a CDN, I don't see any cache set up on the web server.  

Marc, 

You see that entry on the 24th.  When is the next entry in the same series?  There should be another instance of the same event on the 31st.  

 

Marc, 

You see that entry on the 24th.  When is the next entry in the same series?  There should be another instance of the same event on the 31st.  

I see it. I have created a ticket for you on this, so we can get things sorted for you