Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted December 7, 20222 yr Running the update this morning and the process got stuck due to Sucuri Firewall. I've contacted Sucuri, but in the meantime how do I abort the update so that members can have acess to the site while Sucuri fixes issue.
December 7, 20222 yr There is no way to abort an upgrade once it has started, unfortunately. You would have to restore the backup you made before the upgrade. If that is not possible then you'll have to wait for your host to fix the issue with Sucuri.
December 8, 20222 yr Author Sucuri needs to whitelist Invision's IP Address for the update to make it through the firewall. Can you provide?
December 8, 20222 yr Invision does not have static IP addresses. They need to allow any traffic to/from remoteservices.invisionpower.com.
December 8, 20222 yr Community Expert As mentioned above, the IPs are not static. You should be whitelisting the above mentioned address. Ideally, just *.invisionpower.com and *.invisioncommunity.com would ensure you dont have any issues in the future
December 8, 20222 yr Author Invision does not have static IP addresses. They need to allow any traffic to/from remoteservices.invisionpower.com. As mentioned above, the IPs are not static. You should be whitelisting the above mentioned address. Ideally, just *.invisionpower.com and *.invisioncommunity.com would ensure you dont have any issues in the future Thank you very much for this response. Much appreciated.