Problems server license

[sonimik1]

I have problems communicating server license, whats the port need for opened communicating right?

[Randy Calvert]

It communicates over SSL so it’s port 443. 

[Marc]

The above is correct. You need to ensure you can connect on https to remoteservices.invisionpower.com at all times

[sonimik1]

My port 443 it'open i don't understand

Not work web

[Mark H]

Your server needs to be able to resolve, and make Outbound connections to, remoteservices.invisionpower.com on Port 443

But that error you're seeing means your server cannot do that, for whatever reason.

You need to contact your Host and give them this information so they can configure the server to allow it.

[sonimik1]

[Mark H]

That is also something your Host needs to investigate and correct.

Our software does not set the time, the server controls that and only your Host will be able to correct it.

[sonimik1]

It's my server Proxmox , i create vm with Runcloud but 443 tcp and udp open!

[Jim M]

18 minutes ago, sonimik1 said:

It's my server Proxmox , i create vm with Runcloud but 443 tcp and udp open!

Unfortunately, then this would be up to yourself to resolve or hire a server administrator. I'm afraid, server administration is outside our scope of support.

[sonimik1]

Stay discussion with Runcloud

I look the problem! 

[sonimik1]

I have connected with ssh but in the admin panel put license "1 or equal number" and error communicating server u.u

[Jim M]

Your screenshot above shows that you were not able to connect, I'm afraid.

[sonimik1]

Yes, but later connect!

 

[Jim M]

We would require a traceroute to remoteservices.invisionpower.com see what is happening.

[sonimik1]

Another question, my plan no offers support for mail, how contact invision for the clock errors set time and communicate correctly with the server? 

[Marc]

Both of these issues you ned to contact your hosting company about. We are unable to assist with hosting related problems unfortunately.

[sonimik1]

i detected my server not connect with invisioncommunity.com in navbar chrome acces blocked say, i further conversation with seedhost.eu (server its on allocated) and changes dns but error persis, it's possible that invision blocked my server for anithyng?

[Jim M]

Unless you are in a region block by Amazon Web Services, we do not block web servers. 

[Randy Calvert]

The other situation I’ve seen where requests are blocked is if you are not using at least TLS version 1.2 when making requests. IPS will block older non-secure versions of SSL/TLS. 

[Marc]

9 hours ago, Randy Calvert said:

The other situation I’ve seen where requests are blocked is if you are not using at least TLS version 1.2 when making requests. IPS will block older non-secure versions of SSL/TLS. 

This is quite correct, and worth checking 🙂 

 

[sonimik1]

Thank you for contacting AWS. I am Sourabh from AWS Premium Support and I will be assisting you with this case.

From your case description I understand that you want to unblock the IP address ’95.168.174.133’ from CloudFront.

Please correct me if I may have misunderstood your query.

Please note that CloudFront does not block any IP by itself unless a WAF Web ACL is attached to a given CloudFront distribution. I see that you have mentioned the domain ‘invisioncommunity.com’ and it does not belong to the account ‘730096492987’ with which you have opened the support case and this domain belongs to a different AWS account ID ‘xxxxxxxxx300’.

I would like to inform you that AWS restricts our visibility to cross-account resources owing to customer security and privacy reason. AWS takes the privacy and security of your account very seriously. As a result, we will not be having access to the resources present in other AWS account-ID. Hence, we can only offer support for resources from the account that owns the target resource. Additionally, linked accounts are linked for Billing purposes only, and are completely independent otherwise, including for service and support subscriptions.  Please see: https://aws.amazon.com/premiumsupport/faqs/#Cross-account_support

Hence, if you think that the traffic for ‘invisioncommunity.com’ is being blocked by CloudFront, kindly open the case from the account in which the CloudFront distribution for the domain ‘invisioncommunity.com’ is present and we shall assist you accordingly.

Thanks for understanding.

 

 

[Marc]

Glad to hear you sound to be getting somewhere there

[sonimik1]

how solve?

[Randy Calvert]

You need to contact whomever you pay to host your site. If you’re also using AWS, you’ll need to hire a system administrator to help you configure your instances properly. 

[Marc]

Its not something we can resolve, as its not ourselves blocking your connection. Its your host that is having problems with connecting