Hello,

All the members of my community (including myself) have a disconnection problem when they are on the community. The connection itself is fine but once identified, if we go back to the home page of the site (by clicking on the logo for example), we are disconnected. But this is only the case on this home page because if we go back to another place on the site, we are again connected and identified. It is very strange. I have cleared the cookies, tested with different browsers, deactivated the plugins, but this problem persists.

Attached to this message, a small video to explain my point.

Thanks for your help.

I have created a ticket for you on this, so we can take a closer look for you

 

Hi Marc. How will I be kept informed of the progress of the ticket? I don't see it in my customer interface.

This is correspondance via your email, so you would be checking there

So this is very strange and worrying because I haven't deactivated anything on my side...

However, you may be interested to know that the initial problem persists, even with all third party applications/plugins disabled. So the cause must come from somewhere else.

Edited December 17, 20222 yr by Olmyster

You probably don't see any problem because of the browser you are using. I just tested with 5 different browsers with 2 different computers.

• Microsoft Edge : Nok
• Chrome : Nok
• Opera : Nok
   
• Firefox : Ok
• Tor browser : Ok

All this is completely crazy.

Edited December 17, 20222 yr by Olmyster

Since Microsoft Edge, Chrome and Opera are Chromium-based, I deduce that the concern must occur as soon as it is a Chromium-based browser. To reinforce my point, Firefox and Tor do not use Chromium and no worries.

 

You may wish to check incognito mode to ensure caching is not influencing you.

I was in incognito mode to perform these tests. Even if you don't succeed in reproducing this problem, it is real since several of my members and myself are experiencing it. Maybe you could ask other people from the support team to connect and see if they can reproduce the problem on their side?

 

We are not stating you’re a liar, just that I cannot reproduce it

No problem, I did not understand it that way 🙂 

I just made some screenshots for you to make a step by step numbered as clearly as possible. I just made some screenshots for you to make a step by step numbered as clearly as possible. I hope this will help the support to reproduce this problem. From the affected members, it happens in 90% of the cases and again only with Chromium based browsers.

Edited December 17, 20222 yr by Olmyster

Hello Marc and thank you for your answer. It is normal that when you change the theme, the problem doesn't occur anymore because it refreshes the page. However, as I wrote above, refreshing the home page made the problem disappear for the duration of the session.

I just tested again by setting the theme back to default and disabling all 3rd parties, in incognito mode. I also cleared the server side cache. It doesn't change anything. 

You would need to check with your email host to check why you arent receiving emails from our domain so this can be continued via the ticket, or add an alternative email in your contacts and use that so we can continue

My email just updated  @Marc Stridgen