Question in regards to chargebacks and refunds while using an application

[Mason Grey]

You need to ask the IPS about it how it will be handled by IPS4. My app is extension for a key generations in the Commerce, but payment process and everything else is provided by IPS4.

In my app you have option to refresh the key but it need to be done manually.

 

Hi, I got this message from the author of this application -> 

 

 

Would you mind explaining a little bit how this would go?

 

Thank you.

 

[Marc]

We would need to provide context here, as that appears to be in response to something you have asked. 

[Nathan Explosion]

https://invisioncommunity.com/forums/topic/441231-dp42-single-use-license-keys/?do=findComment&comment=2902963

 

Edited August 22, 2022 by Nathan Explosion

[Mason Grey]

37 minutes ago, Marc Stridgen said:

We would need to provide context here, as that appears to be in response to something you have asked. 

As Nathan provided the link above, I did that too and I even mentioned 

 

Hi, I got this message from the author of this application -> 

[DawPi]

I think Its „general” question how Commerce works with refunds of products with licence keys feature. 

[Mason Grey]

If someone will do a chargeback/refund how can I retrieve/ban the key so they can't use it.

[Marc]

1 hour ago, Nathan Explosion said:

https://invisioncommunity.com/forums/topic/441231-dp42-single-use-license-keys/?do=findComment&comment=2902963

 

Thanks, Nathan

43 minutes ago, Mason Grey said:

As Nathan provided the link above, I did that too and I even mentioned 

 

Hi, I got this message from the author of this application -> 

You hadnt quoted the correct post, so didnt actually have any context unfortunately.

If there is a chargeback and the item is cancelled, then the key would show as not being active when calling that key using the endpoint described here

 

 

[DawPi]

29 minutes ago, Marc Stridgen said:

You hadnt quoted the correct post, so didnt actually have any context unfortunately.

If there is a chargeback and the item is cancelled, then the key would show as not being active when calling that key using the endpoint described here

I think (might be wrong) you misunderstood what the OP asking.

Let's say - user bought product with that option enabled:

 

After payment he got that licence key. He copied it and used for example in external service.

Now that customer requested refund - what would be with the used key? There is no way to retrieve it in external service at all. So key can't be reused I think.

[Mason Grey]

18 minutes ago, DawPi said:

I think (might be wrong) you misunderstood what the OP asking.

Let's say - user bought product with that option enabled:

 

After payment he got that licence key. He copied it and used for example in external service.

Now that customer requested refund - what would be with the used key? There is no way to retrieve it in external service at all. So key can't be reused I think.

This is exactly what I meant, thanks

[Marc]

Not misunderstood at all. We cannot of course account for any external service, if that service is not using the software correctly. Keys should be validated using the API call shown. So in your example above, the situation should be

1. Key is issued
2. Key is entered into the external service
3. External service validates if that key is valid against the api

In a situation where its been cancelled, it would show as expired

[DawPi]

40 minutes ago, Marc Stridgen said:

External service validates if that key is valid against the api

If the service would be kind to do that. 😉 It's out of scope of the IPS4.

[Marc]

Sorry, Im a little confused by the response. Im not sure what else we could do to invalidate the key. 

[DawPi]

Nothing. I'm just claryfing the OP's doubts how it work (and how doesn't). That's all.

[Mason Grey]

4 hours ago, DawPi said:

Nothing. I'm just claryfing the OP's doubts how it work (and how doesn't). That's all.

How can I see the key that someone purchased though? Is that shown in the transactions or order page or anything?

[Jim M]

24 minutes ago, Mason Grey said:

How can I see the key that someone purchased though? Is that shown in the transactions or order page or anything?

That would be shown on their Purchase in the ACP.