I have this issue with notification not being sent wen someone comments on a followed Pages app article.

Can IPS take a look on my website to see if they can fix it?

Please provide us the URL for the Pages article and the given user who is following it and we can see why this may be.

 

Please provide us the URL for the Pages article and the given user who is following it and we can see why this may be.

How do I provide the url to you?

 

 

How do I provide the url to you?

 

You can post it here without your domain, if you'd like, or send a PM.

 

You can post it here without your domain, if you'd like, or send a PM.

Pm sent 

Looking at the article and account notification settings, things are configured correctly. When a reply comes in, could I please confirm that you are not logged into the site? This would not send an email if you are.

 

Looking at the article and account notification settings, things are configured correctly. When a reply comes in, could I please confirm that you are not logged into the site? This would not send an email if you are.

I do not get an email nor notification alert in the bell 

Log on or not I do not get any notification.

Thank you for clarifying. Unfortunately, you have a significant number of third party applications/plugins and a custom theme. Please disable all third party applications/plugins and switch to an unmodified theme then please try triggering this again.

ok I will try later 

It seems to be working now. Thanks

Glad to hear you've found the problem. If it was a particular add-on, would you mind contacting the author to have them fix the issue?

I turned off all apps and plugin then turn then on again. And now the bell notifications is working. 

Sounds like a template cache issue, as that would have rebuilt it. Glad to see its working in any case 🙂