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I have had this happen to me a number of times lately.
 
i go into my outlook on my mobile (iOS) and click on a link in an email from IPB (see attached image).
 
This then opens my web browser and since I’m not logged in, it redirects me to the login page.
 
I enter my login details and press the login button and it sends me to a TOPIC NOT FOUND error, instead of to the post I clicked on.
 
  • Author

Hello

If you remove the "?do-findComment" it works, I just can't find or why the post forum URL , that I recieved in email has that query string, how to disable in members email when they recieved notifications from that post?

-Allan

  • Community Expert

It looks like you are actually missing part of the URL. Do you have modified email templates at all?

  • Author
 

It looks like you are actually missing part of the URL. Do you have modified email templates at all?

Will check, thanks.

-Allan

  • Community Expert

No problem. Please let us know if you have problems once you have reverted those

  • Author
 

No problem. Please let us know if you have problems once you have reverted those

As confirmed we don't use email templates or so, and I can't see anything missing from the URL and as I mentioned earlier the problem is with the querystring that is being added.

-Allan

  • Community Expert

Could you please provide me with the full URL from that item? PM if needed of course

  • Management

We can probably make it 301 redirect to the top of the topic if the param value is malformed anyway. It's better than getting an error. But I'd like to see the notification email to see how the HTML is built. It may be the email client (Gmail?) that is doing it also.

Can you forward one of those emails to me please? I'll PM you the address.

  • Author
 

Could you please provide me with the full URL from that item? PM if needed of course

I will ask them.

 

 

 

We can probably make it 301 redirect to the top of the topic if the param value is malformed anyway. It's better than getting an error. But I'd like to see the notification email to see how the HTML is built. It may be the email client (Gmail?) that is doing it also.

Can you forward one of those emails to me please? I'll PM you the address.

I will ask them.

-Allan

  • Author

Any update?

-Allan

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