Invision Community 4: SEO, prepare for v5 and dormant account notifications By Matt Monday at 02:04 PM
Veritas Roleplay Posted June 20, 2022 Posted June 20, 2022 Hi! After we set up new gmail account for IPB mailing purposes, we've been delivered an error below, and mailing stopped working: Quote IPS\Email\Outgoing\Exception: 535-5.7.8 Username and Password not accepted. Learn more at 535 5.7.8 https://support.google.com/mail/?p=BadCredentials os6-20020a170906af6600b007101f6f0720sm5672942ejb.120 - gsmtp (535) Can anyone try to provide any solution to the above? Thanks in advance!
Marc Posted June 20, 2022 Posted June 20, 2022 You would need to contact your mail provider on this. It is your mail provider that is returning the message indicating the credentials you have entered are incorrect there
Veritas Roleplay Posted June 20, 2022 Author Posted June 20, 2022 36 minutes ago, Marc Stridgen said: You would need to contact your mail provider on this. It is your mail provider that is returning the message indicating the credentials you have entered are incorrect there Hi Marc, of course first thing that came to our mind was that the credentials might have been incorrect. However we've made sure that they actually are multiple times and yet the problem is still. Can you maybe help us somehow with this issue?
Marc Posted June 20, 2022 Posted June 20, 2022 36 minutes ago, Veritas Roleplay said: Hi Marc, of course first thing that came to our mind was that the credentials might have been incorrect. However we've made sure that they actually are multiple times and yet the problem is still. Can you maybe help us somehow with this issue? As I mentioned above, this is being returned from your mail provider. The message itself is not coming from our software. As you are using gmail, I know there are some settings in there to allow you to use smtp, so that may be worth checking
Veritas Roleplay Posted June 20, 2022 Author Posted June 20, 2022 12 minutes ago, Marc Stridgen said: As I mentioned above, this is being returned from your mail provider. The message itself is not coming from our software. As you are using gmail, I know there are some settings in there to allow you to use smtp, so that may be worth checking Okay, what about this error:
Veritas Roleplay Posted June 20, 2022 Author Posted June 20, 2022 (edited) Also: does offline status of forum may affect that? Edited June 20, 2022 by Veritas Roleplay
Marc Posted June 20, 2022 Posted June 20, 2022 The message you have there would indicate that PHP mail is switched off. Are you trying to use PHP Mail as the mailing type?
Veritas Roleplay Posted June 20, 2022 Author Posted June 20, 2022 8 minutes ago, Marc Stridgen said: The message you have there would indicate that PHP mail is switched off. Are you trying to use PHP Mail as the mailing type? No, SMTP.
Marc Posted June 20, 2022 Posted June 20, 2022 There is then something else on the server throwing an error. That is the most common
Veritas Roleplay Posted June 20, 2022 Author Posted June 20, 2022 Ok, good to know. Anyway, please try to provide any solution to the issue, I'm not a technician person.
Marc Posted June 20, 2022 Posted June 20, 2022 You need to contact the mail provider. We believe it may be that gmail has switched off SMTP, but I havent seen anything for certain on that. The issue here however is with your mail provider, not with the Invision platform. It would be them who you would need to contact for support
Nathan Explosion Posted June 20, 2022 Posted June 20, 2022 Yes or no - have you enabled 2FA on the Google account which you are using? Marc 1
Veritas Roleplay Posted June 20, 2022 Author Posted June 20, 2022 21 minutes ago, Nathan Explosion said: Yes or no - have you enabled 2FA on the Google account which you are using? no
Solution Nathan Explosion Posted June 20, 2022 Solution Posted June 20, 2022 OK, then Google is likely to be stopping you from logging in because it is considered to be insecure - they no longer allow the use of the "Less secure app access" setting to avoid this, they disabled it recently. Do the following: Login to the account in a browser Go to https://myaccount.google.com/u/3/security Go to the 'Signing in with Google' section and enable 2FA Once enabled, you will then have an entry titled 'App passwords' - click it Change the 'Select app' entry to 'Mail Change the 'Select device' entry to 'Other (custom name') Click 'Generate' Use that password in your IPS email configuration instead of the main account password AGambler, tnn, Veritas Roleplay and 1 other 4
Veritas Roleplay Posted June 20, 2022 Author Posted June 20, 2022 26 minutes ago, Nathan Explosion said: OK, then Google is likely to be stopping you from logging in because it is considered to be insecure - they no longer allow the use of the "Less secure app access" setting to avoid this, they disabled it recently. Do the following: Login to the account in a browser Go to https://myaccount.google.com/u/3/security Go to the 'Signing in with Google' section and enable 2FA Once enabled, you will then have an entry titled 'App passwords' - click it Change the 'Select app' entry to 'Mail Change the 'Select device' entry to 'Other (custom name') Click 'Generate' Use that password in your IPS email configuration instead of the main account password Done and working. Bless you. tnn and Nathan Explosion 2
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