cache issue

[Howard L Martinez]

hello, i create help topic and support person move it to self hosting and no one replying their. 

my website have some serious issue. and my hosting team said its related to cache issue of web software so contact to your forum support team. please reply here. my website is unstable 

[Mark H]

I just visited your site and don't see any layout or code issues at this time. The pages are loading a bit slowly, but that would be a server issue of some sort. It may be running too many sites on it (if this is Shared hosting), or may not be optimized for sites of your size.

But what, specifically, is your host saying is the "cache issue"? Can you clarify?

[Howard L Martinez]

5 minutes ago, Mark H said:

I just visited your site and don't see any layout or code issues at this time. The pages are loading a bit slowly, but that would be a server issue of some sort. It may be running too many sites on it (if this is Shared hosting), or may not be optimized for sites of your size.

But what, specifically, is your host saying is the "cache issue"? Can you clarify?

yes i think also its some thing is issue with cache, without login its open slow but its open, but when i login and close browser and re-login its take too much time, some time its take alote and alote time and just loading but didn't open site. the hosting person just check and said its cache issue check with your website developer . 

i disable all 3rd party plugins and applications, and advatisment on home screen but still its slow, and before its just home page issue now its all pages issue and all sections issues 

[Mark H]

In checking your ACP -> Support page, I am seeing 4 items in orange, 3 of which can be the cause of (or part of) any issues like this.

Please visit your Support page and find those 3 orange items (ignore the one about PHP GMP) in the blocks titled "Database" and "Caching".

Click the gray "Fix This" button beside each one, and follow the suggestions. Once you have cleared those 3 items, check performance again with all 3rd-party items disabled, including any Theme. (We'd suggest setting the one titled "IPS Default" as the default theme for the front end to test, as it's an unmodified Theme.)

I have navigated around for a bit and am not seeing any issues with the layout. Everything does load, and fully. As I mentioned, it is a bit slow, but that would be a server performance issue.

[Howard L Martinez]

9 minutes ago, Mark H said:

In checking your ACP -> Support page, I am seeing 4 items in orange, 3 of which can be the cause of (or part of) any issues like this.

Please visit your Support page and find those 3 orange items (ignore the one about PHP GMP) in the blocks titled "Database" and "Caching".

Click the gray "Fix This" button beside each one, and follow the suggestions. Once you have cleared those 3 items, check performance again with all 3rd-party items disabled, including any Theme. (We'd suggest setting the one titled "IPS Default" as the default theme for the front end to test, as it's an unmodified Theme.)

I have navigated around for a bit and am not seeing any issues with the layout. Everything does load, and fully. As I mentioned, it is a bit slow, but that would be a server performance issue.

i ask my hosting team to change all myISAM to Innodb and they replied 

" 

 it can cause a number of troubles. It is on your own risk

There is a list of possible 'troubles' that you might encounter, including possible solutions in a discussion format in the MariaDB knowledge base..
https://web.archive.org/web/20220504012549/https://mariadb.com/kb/en/converting-tables-from-myisam-to-innodb/

There is another list in a more concise format with bullet points and discussion to be found on Rick James's MySQL documentation site.
https://web.archive.org/web/20211125165403/http://mysql.rjweb.org/doc.php/myisam2innodb 

"

[Jim M]

21 hours ago, Howard L Martinez said:

i ask my hosting team to change all myISAM to Innodb and they replied 

" 

 it can cause a number of troubles. It is on your own risk

There is a list of possible 'troubles' that you might encounter, including possible solutions in a discussion format in the MariaDB knowledge base..
https://web.archive.org/web/20220504012549/https://mariadb.com/kb/en/converting-tables-from-myisam-to-innodb/

There is another list in a more concise format with bullet points and discussion to be found on Rick James's MySQL documentation site.
https://web.archive.org/web/20211125165403/http://mysql.rjweb.org/doc.php/myisam2innodb 

"

InnoDB is the recommended engine for our software so switching is strongly advised. Of course, take necessary backups if something goes wrong.

If you encounter issues migrating indexes, those can be rebuilt from the data. 

[Randy Calvert]

InnoDB is a VERY common format.  In fact, in modern day applications... it's almost a standard.  It sounds like your host is thinking about web applications from 10 years ago to be honest.  

Also...  for the host to blame "caching" as a reason for the site to be slow is a honestly a cop out answer by someone looking to pass the buck.  Either there is a lack of resources or the resources that are there are not optimized as well as they can be.  Moving to InnoDB typically won't make a night and day difference in performance, but it is good to make the move for stability and reliability.  

I would recommend looking at other hosting providers personally if I was receiving those sorts of answers from them.  IPS offers a hosted service where they take care of everything for you and you don't have to worry about all of the server related and performance related issues.  It lets you focus on just using your site.  Otherwise there are literally hundreds of other companies that could do better out there.  

[Adlago]

If you share a link to your community, you can get more tips.

[Marc]

I would point out, INNODB is not only recommended by us. Its also the default table type in mySQL, and has been for quite some time.