The Payment method used for a donations will not work if its restricted to a country.  Unless the payment "Available to" option is set to "No restriction" it will not work when paying a donation but it works perfectly with products.

 

To repeat the error:

    ACP > Commerce > Payments - Donations
        Press Goals button then press Create New button
            Name: Test Donation
            Then Save

    ACP > Commerce > Payments - Settings then the Payment Methods tab
        Press Create New button
            Choose Manual (check, bank wire, etc.) then Save
            Name, Pay Cash
            Instructions: Pay Cash
            Available to: select your country

            Then Save
            
        Note: only one Payment Method should be setup but if you continue with others this payment method will not be available.
            
    
    Browse to your website
        From the menu, Store > Donations
            Press the Donate button
            Enter an amount then press Donate
            
    Result: Failure

    Expected result: To be taken to the payment screen
    
    
Change the payment method and repeat the test:

    ACP > Commerce > Payments - Settings then the Payment Methods tab
        Edit the Pay Cash method 
            Select "No restriction" for the Available to section.

            The Save
    
    Browse to your website
        From the menu, Store > Donations
            Press the Donate button
            Enter an amount then press Donate
            
    Result: Taken to the payment screen    

 

I hope the above has been clear.

 

 

To confirm, you're in the country you're limiting to with the address being used for billing? Unfortunately, I am unable to reproduce this.

NOTE: ensure you're not opting to not force people to leave out billing address for donations as this is required if you want to force a country as a part of your payment method.

Yes, even if I select all countries it still will not work unless No Restriction is selected.

The member I'm testing with as an address but I will create a new member and see if that helps.   Thanks for the suggestion. 

Just now, Richard Arch said:

Yes, even if I select all countries it still will not work unless No Restriction is selected.

The member I'm testing with as an address but I will create a new member and see if that helps.   Thanks for the suggestion. 

Are you requiring a Billing Address though?

2 minutes ago, Jim M said:

Are you requiring a Billing Address though?

Ah ha, that looks like the issue 🙂

I will test it now.

Yes, that was it. Once Making Donations was selected the payment works as expected. 

Thank Jim.

Please let us know either way

47 minutes ago, Marc Stridgen said:

Please let us know either way

 

13 hours ago, Richard Arch said:

Yes, that was it. Once Making Donations was selected the payment works as expected. 

Yes I did, the software merged my reply 🙂 

37 minutes ago, Richard Arch said:

 

Yes I did, the software merged my reply 🙂 

Excellent to hear 🙂