Richard Arch Posted January 25, 2022 Posted January 25, 2022 The Payment method used for a donations will not work if its restricted to a country. Unless the payment "Available to" option is set to "No restriction" it will not work when paying a donation but it works perfectly with products. To repeat the error: ACP > Commerce > Payments - Donations Press Goals button then press Create New button Name: Test Donation Then Save ACP > Commerce > Payments - Settings then the Payment Methods tab Press Create New button Choose Manual (check, bank wire, etc.) then Save Name, Pay Cash Instructions: Pay Cash Available to: select your country Then Save Note: only one Payment Method should be setup but if you continue with others this payment method will not be available. Browse to your website From the menu, Store > Donations Press the Donate button Enter an amount then press Donate Result: Failure Expected result: To be taken to the payment screen Change the payment method and repeat the test: ACP > Commerce > Payments - Settings then the Payment Methods tab Edit the Pay Cash method Select "No restriction" for the Available to section. The Save Browse to your website From the menu, Store > Donations Press the Donate button Enter an amount then press Donate Result: Taken to the payment screen I hope the above has been clear.
Jim M Posted January 25, 2022 Posted January 25, 2022 To confirm, you're in the country you're limiting to with the address being used for billing? Unfortunately, I am unable to reproduce this. NOTE: ensure you're not opting to not force people to leave out billing address for donations as this is required if you want to force a country as a part of your payment method.
Richard Arch Posted January 25, 2022 Author Posted January 25, 2022 Yes, even if I select all countries it still will not work unless No Restriction is selected. The member I'm testing with as an address but I will create a new member and see if that helps. Thanks for the suggestion.
Solution Jim M Posted January 25, 2022 Solution Posted January 25, 2022 Just now, Richard Arch said: Yes, even if I select all countries it still will not work unless No Restriction is selected. The member I'm testing with as an address but I will create a new member and see if that helps. Thanks for the suggestion. Are you requiring a Billing Address though? SeNioR- and Richard Arch 1 1
Richard Arch Posted January 25, 2022 Author Posted January 25, 2022 2 minutes ago, Jim M said: Are you requiring a Billing Address though? Ah ha, that looks like the issue 🙂 I will test it now. Yes, that was it. Once Making Donations was selected the payment works as expected. Thank Jim. Jim M and SeNioR- 2
Richard Arch Posted January 26, 2022 Author Posted January 26, 2022 47 minutes ago, Marc Stridgen said: Please let us know either way 13 hours ago, Richard Arch said: Yes, that was it. Once Making Donations was selected the payment works as expected. Yes I did, the software merged my reply 🙂 SeNioR- 1
Marc Posted January 26, 2022 Posted January 26, 2022 37 minutes ago, Richard Arch said: Yes I did, the software merged my reply 🙂 Excellent to hear 🙂 Richard Arch 1
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