Bulk [e]Mail Spammer filter problem

[Houston Miata Club]

When I have no filters except for a specific group in Bulk Mail filtering I get the group I expect. When I select "Not a Spammer" it removes 5 members that are not flagged as spammers. If it select only the Spammer filter, I get the error that the email will not be sent to any users.

[Marc]

I would need a more specific example, and the exact filters being used. If you can screenshot the whole of the filters page, and let me have at least 1 of those members names who dont appear, I can then investigate for you.

[Houston Miata Club]

On 1/11/2022 at 9:16 AM, Marc Stridgen said:

I would need a more specific example, and the exact filters being used. If you can screenshot the whole of the filters page, and let me have at least 1 of those members names who dont appear, I can then investigate for you.

I sent the info in a Message. Thanks. (p.s. today it only excluded 4 members - have to check another computer to see which one changed or if I miscounted/typed.)

Edited January 12, 2022 by Houston Miata Club
add p.s.

[Marc]

Please could you update your access details on file. They appear to be incorrect at present. I can then take a look based on what you sent over

[Houston Miata Club]

8 hours ago, Marc Stridgen said:

Please could you update your access details on file. They appear to be incorrect at present. I can then take a look based on what you sent over

If you mean creating the temp admin account, I just did that.

[Jim M]

9 minutes ago, Houston Miata Club said:

If you mean creating the temp admin account, I just did that.

If you created an IPS Temp Admin account, you will need to copy the details in the Client Area access details area. The admin credentials that are there now is not for the IPS Temp Admin account.

[Marc]

You need to log into your client area and add your details into the access details section. We cannot see what you have created without this