Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted November 25, 20213 yr If we have a cloud account - and wish to move - can we get a backup easily ? If so how is this done ? ftp ? file share ? And also as it looks like all images and such like are on amazon s3 rather than in the dB - how do we get these in the backup ? ie a full backup of everything ?
November 25, 20213 yr Community Expert Solution Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server.
November 26, 20213 yr Author Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server. I said move - sorry meant for a test site on self hosted license How do you provide the backup ? where would I retrieve it from ?
November 26, 20213 yr Community Expert I said move - sorry meant for a test site on self hosted license How do you provide the backup ? where would I retrieve it from ? Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area
November 26, 20213 yr Author Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area Yes - I get that - Thankyou How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ?
November 26, 20213 yr Community Expert How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ? You would need to submit a ticket from the package owner and we would provide you a link to download the files.
November 26, 20213 yr Author You would need to submit a ticket from the package owner and we would provide you a link to download the files. Thanks
