IveLeft... Posted November 25, 2021 Share Posted November 25, 2021 If we have a cloud account - and wish to move - can we get a backup easily ? If so how is this done ? ftp ? file share ? And also as it looks like all images and such like are on amazon s3 rather than in the dB - how do we get these in the backup ? ie a full backup of everything ? Link to comment Share on other sites More sharing options...
Solution Jim M Posted November 25, 2021 Solution Share Posted November 25, 2021 Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server. Link to comment Share on other sites More sharing options...
IveLeft... Posted November 26, 2021 Author Share Posted November 26, 2021 9 hours ago, Jim M said: Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server. I said move - sorry meant for a test site on self hosted license How do you provide the backup ? where would I retrieve it from ? Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 26, 2021 Share Posted November 26, 2021 2 hours ago, Muddy Boots said: I said move - sorry meant for a test site on self hosted license How do you provide the backup ? where would I retrieve it from ? Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area Link to comment Share on other sites More sharing options...
IveLeft... Posted November 26, 2021 Author Share Posted November 26, 2021 2 hours ago, Marc Stridgen said: Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area Yes - I get that - Thankyou How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ? Link to comment Share on other sites More sharing options...
Jim M Posted November 26, 2021 Share Posted November 26, 2021 53 minutes ago, Muddy Boots said: How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ? You would need to submit a ticket from the package owner and we would provide you a link to download the files. IveLeft... 1 Link to comment Share on other sites More sharing options...
IveLeft... Posted November 26, 2021 Author Share Posted November 26, 2021 4 hours ago, Jim M said: You would need to submit a ticket from the package owner and we would provide you a link to download the files. Thanks Link to comment Share on other sites More sharing options...
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