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Cloud Backup ?


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9 hours ago, Jim M said:

Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server. 

I said move - sorry meant for a test site on self hosted license

How do you provide the backup ? where would I retrieve it from ?

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2 hours ago, Muddy Boots said:

I said move - sorry meant for a test site on self hosted license

How do you provide the backup ? where would I retrieve it from ?

Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area

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2 hours ago, Marc Stridgen said:

Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area

Yes - I get that - Thankyou

How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ?

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