Posted November 25, 20213 yr If we have a cloud account - and wish to move - can we get a backup easily ? If so how is this done ? ftp ? file share ? And also as it looks like all images and such like are on amazon s3 rather than in the dB - how do we get these in the backup ? ie a full backup of everything ?
November 25, 20213 yr Community Expert Solution Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server.
November 26, 20213 yr Author 9 hours ago, Jim M said: Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server. I said move - sorry meant for a test site on self hosted license How do you provide the backup ? where would I retrieve it from ?
November 26, 20213 yr Community Expert 2 hours ago, Muddy Boots said: I said move - sorry meant for a test site on self hosted license How do you provide the backup ? where would I retrieve it from ? Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area
November 26, 20213 yr Author 2 hours ago, Marc Stridgen said: Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area Yes - I get that - Thankyou How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ?
November 26, 20213 yr Community Expert 53 minutes ago, Muddy Boots said: How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ? You would need to submit a ticket from the package owner and we would provide you a link to download the files.
November 26, 20213 yr Author 4 hours ago, Jim M said: You would need to submit a ticket from the package owner and we would provide you a link to download the files. Thanks
