Cloud Backup ?

[IveLeft...]

If we have a cloud account - and wish to move - can we get a backup easily ? 

If so how is this done ? ftp ? file share ?

And also as it looks like all images and such like are on amazon s3 rather than in the dB - how do we get these in the backup ? ie a full backup of everything ?

 

[Jim M]

Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server. 

[IveLeft...]

9 hours ago, Jim M said:

Yes, we would provide you with a backup of your data and attachments. A self-hosted license would be required to restore the software though on your server. 

I said move - sorry meant for a test site on self hosted license

How do you provide the backup ? where would I retrieve it from ?

[Marc]

2 hours ago, Muddy Boots said:

I said move - sorry meant for a test site on self hosted license

How do you provide the backup ? where would I retrieve it from ?

Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area

[IveLeft...]

2 hours ago, Marc Stridgen said:

Whether it's a test site or otherwise, what my colleague states there is correct. You would need a self hosted license in order to restore the software to your own server. A backup would contain only your own custom data (attachments etc, and your database). These can be obtained on request from support via your client area

Yes - I get that - Thankyou

How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ?

[Jim M]

53 minutes ago, Muddy Boots said:

How is the backup provided ? File share service ? ftp ??? IE how do I get my hands on it to upload to a self hosted site ?

You would need to submit a ticket from the package owner and we would provide you a link to download the files.

[IveLeft...]

4 hours ago, Jim M said:

You would need to submit a ticket from the package owner and we would provide you a link to download the files.

 

Thanks