Hi,

One of our moderators is complaining that his name doesn't show up in the online user list widget when he is online. I tried using the "Sign in as" option available in the ACP to pretend to be that moderator, and in fact, his name wouldn't show up in the list. However, I tried sign in as other moderators, and it worked fine: the username would show up in the list. Then I stumbled upon another moderator that, when trying to sign in as him, his name wouldn't show up in the online user list as well.

I have no clue on what is going on or how to start debuggin this. I tried removing and adding the widget, and clearing the system caches, at not avail.

Please advise.

Cheers,

Gabriel.

The online widget is not necessarily updated in "real time".  It's a cached object, which updates every few minutes.  If you check the "actual" online list (YOURDOMAIN.com/online).  It should update real-time.  

As mentioned, this may well simply be that they are seeing the cached version, however also please check your moderators are not logged in anonymously, as you allow that option at present

@Marc Stridgen My second thought, after caching, would be the anonymous login. However, I am not being able to find this option/setting to check it out. Can you point me in the right direction? Thank you in advance.

Of course. The setting itself is in each group (the allowance of this). You can see it on the first tab under the Privacy Settigns section. At present yours is set to "allowed". 

Then on from that, the user chooses this at an account settings level. This is found in {yourName}->Account Settings->Security and Privacy

Thanks @Marc Stridgen! It was, in fact, the anonymity option, which I couldn't find, as in order to reach the page where it is located, one needs the user's password! 🙂

 

Glad to hear you've found the answer to your problem.