IveLeft... Posted October 29, 2021 Share Posted October 29, 2021 We changed from dedicated server to IPS hosted The new license is with IPS My old license in my client area is still the old url However I cant change URLs for this license as its still pointing to a valid install ? The IPS server Can you delete the old license details please so I can reissue the license to a new url ? If you look at your own IPS hosting for this account youll see its a different license - I THINK...... Cheers Jalal arefen and Madal 2 Link to comment Share on other sites More sharing options...
Jim M Posted October 29, 2021 Share Posted October 29, 2021 I have gone ahead and made the change for your license key on your Cloud install and then wiped your self-hosted license with this URL. Please let me know if there's anything else we can assist you with 🙂 . Madal and IveLeft... 1 1 Link to comment Share on other sites More sharing options...
IveLeft... Posted October 29, 2021 Author Share Posted October 29, 2021 The old server been disconnected to its definitely not that Just now, Jim M said: I have gone ahead and made the change for your license key on your Cloud install and then wiped your self-hosted license with this URL. Please let me know if there's anything else we can assist you with 🙂 . Thankyou Madal 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted November 1, 2021 Share Posted November 1, 2021 Its not clear here if this is now working properly or not. Could you please confirm? If this is the license that you moved to cloud you are trying to use, its because it checks the domain. So there would have indeed still been an install there, but its not on your server. It just needed us to reset it on that occasion which I believe my colleague has done. Please let us know if thats sorted the problem. Madal 1 Link to comment Share on other sites More sharing options...
IveLeft... Posted November 1, 2021 Author Share Posted November 1, 2021 Yes, you fixed this by re-issuing my old license - its now on the new server - thanks Madal 1 Link to comment Share on other sites More sharing options...
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