I must be blind - did the process for requesting support disappear on the website? Or should one just request support through their installation now?

Also, do we know the timeline on when the following bug is being addressed? Got some seriously antsy clients who this is affecting big time.

Thanks!

 

Edited April 9, 20213 yr by Jon Erickson

 

I must be blind - did the process for requesting support disappear on the website? Or should one just request support through their installation now?

Also, do we know the timeline on when the following bug is being addressed? Got some seriously antsy clients who this is affecting big time.

Thanks!

 

When you log in to the Client Area, on the lower right corner you will see the Support link. Please see the attached screenshot.

Regarding the bug that you posted at the other topic, as mentioned there, it has been fixed and it will be included in the next release.

 

When you log in to the Client Area, on the lower right corner you will see the Support link. Please see the attached screenshot.

Regarding the bug that you posted at the other topic, as mentioned there, it has been fixed and it will be included in the next release.

Thanks - but he said "an upcoming release..." doesn't mean the next one 😉 

You can also email support@invisionpower.com 🙂 

 

You can also email support@invisionpower.com 🙂 

Fantastic. Thanks! Conclusion is - I am blind.