Unacceptable

[Carl M]

My only input on this process is that the seller of a mod should put the length of time it will take to receive a mod after payment for instance, you would expect to receive it instantly however i paid for a mod around 9 hours ago and still havent received the download which i feel is unacceptable and i should have been advised of the delay prior to purchase.

[Lewis P]

My only input on this process is that the seller of a mod should put the length of time it will take to receive a mod after payment for instance, you would expect to receive it instantly however i paid for a mod around 9 hours ago and still havent received the download which i feel is unacceptable and i should have been advised of the delay prior to purchase.

Ever heard of 24 hour customer service for most companies. Along with the fact it is a weekend?

You can't always have something as soon as you purchase it. :)

[Carl M]

Yes if i had been told prior to purchase of a delay thats fine however if i buy an album on itunes i get it instantly!

See my point

[Lewis P]

iTunes is all automated. These products are from the end user, like youself. They have to personally check everything over.

[Carl M]

Jesus, all im saying is if this was made clear before i purchased i would have understood that, however i wasnt made aware of a delay.

[teraßyte]

Actually you are warned that you're being redirected to a third party site (infact also the button states "Visit Website" on paid resources and not "Download").

Some sites have a delay of 24 hours, some 48, some other 72 and so on.. but for example on devfuse site you get the mod right after the payment without waiting times.


In the end: each site have his own rules so writing a "general rule" on paid mods here is useless and can confuse peoples :o
You should read FAQ/Pre-Sales Questions on each of those individuals third party sites :P

[Mark]

The third party sites should make it perfectly clear if it will not be able instantly.
If it doesn't you should really contact the individual mod author.

[Carl M]

Or just a little box with a maximum wait time in the mod listing - why should i have to trawel through a third party site when i could make the decision based on the length of time on the IPS resources site.

[teraßyte]

Well, IPS Resources only provide a listing of paid mods to let users know they exist.

If I go on a site to buy anything normally i search/read always FAQs or Pre-Sales Questions on that site about paid things :o

[Alex]

Thought I might chip in here. Unless anything comes up, or management actually want us to do this, I don't think we will be putting a waiting time field in any soon. The paid listing is literally an advertisement, thats it. We even edited a lot of the templates so it didn't say Download anymore, and it didn't have the usual disclaimer, we are not in control of these third-party websites, and as others above have said, its up to the third-party website to say about waiting times, not ours.

[Carl M]

Of course it should be something thats advertised on the resources page, after all you guys check the actual modification so why would it be so difficult to add one field that says maximum length of time from payment to receipt of product in hours or days, surely this could be added via the seller during the submission process. Its not difficult and im sure people could make the choice if they were happy to wait or not, secondly the site i bought the mod from never mentioned a length of time to receive the file during the checkout process ive since found tucked away in an announcements forum on that site that its a 72 hour wait.

Would this have changed my mind about purchasing the mod, not if i really wanted it but it would have been nice to be informed prior to purchase and i also believe it should be IPS policy to inform your customers this length of time without having to look through third party sites.

[teraßyte]

Oasis is not IPS responsibility to inform you here on IPS Resources about the waiting times of third party developers/advertisers.

If you see an advertisement on a site to buy a certain item clicking on the advert you are redirected to the site that made the advertisement.
Then you need to check on the third party site their policy about payment/waiting times/downloads/support and so on.


If instead of seeing paid mods listed in the actual way you have seen a banner to purchase the mod you still have said "there should be the waiting time written on the banner" ? :P

[Michael]

The store you purchased this mod from has a 'conditions of use' link right there at the top that explains my hold time policy, and each of my purchaseable mods' support topics (also linked from that store) also link to this policy. When you check out from the store, the message right above the 'Purchase Items' button again links you to these terms and says that:

By pressing the Purchase button below you agree to all the terms and conditions set down in the Conditions of Use.

The information that goes over this was there, not buried in some obscure location, you just chose not to spend the time looking on that page for it.

[bfarber]

I don't think it's up to the resources site to drill down information such as wait time. We do require that people who list mods approve purchases in a "reasonable" time frame (solely determined by us of course ;) ), so if you pay for something and end up waiting 5 days to get it let us know. Otherwise, I believe we should leave as much control to these sorts of things to the third party site as possible.

I would recommend making suggestions to the third party vendor. Perhaps after hearing your complaint they may wish to put the notice more prominently on the purchase page, or something like that. Ultimately it's up to them however. :)

Feel free to leave comments on the paid work in the download manager too if you wish to.

[Carl M]

Well yes i understand hes taken the decision to make the information more clear on that site, however i still think it would be better advertised on the IPS resources page, and actually the vendor didnt advertise the time to wait he posted a link to terms and conditions but didnt mention the hold time otherwise.

[Luke]

I am glad to see that IPS has added the ability for paid mods to be added to their system. If you don't want to spend money on an authors hard work, then filter it out. The option is there for those who would have never paid for them anyway. However, for those that have an open mind and are just scouting around, this is a great addition because they wouldn't otherwise have found these mods.

There are some other benefits to consider... You will see more and more paid mods than before. For those that are unwilling to spend additional money this is a bad thing... but if you think about it, typically mods that are paid have more work put in them and are much higher quality. This is not always the case, but if an author is getting something out of his/her work they're going to be more motivated in making a quality product.

This is a wonderful first step, and it will definitely help strengthen the modding community.

[bfarber]

There are some other benefits to consider... You will see more and more paid mods than before. For those that are unwilling to spend additional money this is a bad thing... but if you think about it, typically mods that are paid have more work put in them and are much higher quality. This is not always the case, but if an author is getting something out of his/her work they're going to be more motivated in making a quality product.

This is really hard to gauge, and I'm not sure which way to go. My thinking has been that if an author is going to make a modification paid, they are going to do so regardless of whether they can post it on the resources site or not. Similarly, if an author is going to make it free, they are going to do still.

I do think we may see MORE people start modifying IPB and submitting them as paid mods, only because they may not have had the ambition to go through the full setup of advertising and so on that accompanies initially releasing a paid mod for someone who isn't already established. But I don't know that this means necessarily we'll see more paid mods "period".

[Lindsey_]

All I can say is... WOW


I like the system as I *might* be adding stuff to that area in the next few weeks!

[Alex]

Glad to hear that, that was one of the main points of this system, to get more modifications which people may not have known about, onto the download area :)