Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
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- Last reply by Jim M,
22,949 topics in this forum
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- 2 followers
- 6 replies
- 576 views
Today I've tried to upgrade to latest, finally I was able to do but attachments are not longer shown. I've been investigating and the uplodaded attachments has an identifier, for example on the post the thumbnail is /monthly_2023_08/6.jpg.7fed07b5b1adbab6cb0b2641508a9db0.jpg and the larger version is /monthly_2023_08/6.jpg.7fed07b5b1adbab6cb0b2641508a9db0.jpg but the stored file is 6.jpg.0f2bf8f7491b270375555c70465e4f16.jpg for the thumbnail and the large version is large.6.jpg.a3c80479dee9db9b33784e2773f09993.jpg Now I cant show attachments. I've restored the previous site and the problem remains. I'm desperate, please help Best rega…
Last reply by rfcontreras, -
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- 2 followers
- 4 replies
- 363 views
I have about 4k images that need to be sorted into galleries, each with a unique title and metadata. When adding the images, I add about 20, modify the title and description for each, and then hit the submit all images button. About 50% of the time this action FAILS. Sometimes it adds only the first image, other times it uploads no images at all. I took note of image uploads in the past hour. Of the 26 attempted uploads, 11 failed. - The uploads seem to work for every other upload, but occasionally I will get 2 in a row to succeed (or 2 in a row to fail) - Number of images does not seem to matter, I have tried 25 images per upload, or 2 images per upload. …
Last reply by jbernard1973, -
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- 2 followers
- 5 replies
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A user posted something 8... well now it's 9 minutes ago. When I click the username to go to the profile, it says he last visited 33 minutes ago.
Last reply by David N., -
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- 2 followers
- 1 reply
- 273 views
Hi Everyone, We are running on 4.7.15 version and purchased classifieds from bbcode.it. The classifieds page looks fine: https://www.singaporebikes.com/classifieds/ However, the same is not visible on home page (it used to be visible before). The configuration was active and not changed recently. Could you someone find attached screenshots and advise on fixing this issue please?
Last reply by Marc, -
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- 4 replies
- 795 views
Hello, I'm trying to force Google 2FA auth to our forum users. However, I just noticed that the Google 2FA Setup QR Code image is broken now. How can I solve this issue? (I checked it on two different IPS forums, but it has the same results v4.7.4 and v4.7.12) I remembered that it had worked well before... People can add 2FA by manually typing code, but it is not good for user experience. When I check that image URL manually, its format is like below, but its page was not found with 404 error. https://chart.googleapis.com/chart?cht=qr&chs=200x200&chl=otpauth://totp/USEREMAIL@SOMETHINGEMAIL.com?secret=SECRECTCODE%26issuer=WEBSITE…
Last reply by Jipa331, -
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- 3 followers
- 29 replies
- 1.5k views
We started getting this error: "The link could not be embedded because that URL is not allowed" when attempting to post giphy links. We are not knowingly blocking any links. I've turned the integration on and off.
Last reply by Jim M, -
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- 6 replies
- 488 views
We all know it's coming - the day they will take over. I guess I told my Google Assistant to "shut" too many times, so in retaliation it blocked me from my website. BANNED You do not have permission to view this site. LIttle does the AI know I self host so I can access the database. I just don't know what to edit to remove my IP from the ban list. Please help! bio lives matter
Last reply by Jim M, -
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- 1 reply
- 213 views
Hello, i been trying to send some bulk mails to my users but seems like it doenst send anything not even to myself, it was working few months ago and if i use the "test email" it does work and im also receiving the community mails such as purchases, validations etc. just not bulk mails and there are no errors on the logs about it
Last reply by Jim M, -
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- 1 follower
- 2 replies
- 384 views
This happened when I first set up my community. When I receive a PM I am not getting an email. They were working fine and now they're not again. It only seems to happen to myself.
Last reply by Buttercup, -
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- 1 follower
- 7 replies
- 401 views
Hi! Our installation has been running really slow today so I'm wondering if there's a known issue? We haven't made any changes or updates that could cause any issues. Thanks
Last reply by Marc, -
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- 1 follower
- 3 replies
- 353 views
After the domain name is hosted on the platform, I have been unable to receive emails. Please confirm the reason. Thanks!
Last reply by Marc, -
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- 3 replies
- 404 views
Please delete, this was solved
Last reply by Jim M, -
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- 3 followers
- 8 replies
- 738 views
It looks like the Commerce VAT ID is failing every time on all my sites. I tried multiple IDs from different numbers I know are correct but I only get error messages. “The VAT number provided is not valid.” (most of the time) “There was an error validating the VAT number. Please try again later or contact us for assistance.” (sometimes)
Last reply by Marc, -
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- 3 followers
- 10 replies
- 595 views
Last reply by Funar Flavius Mihai, -
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- 2 followers
- 11 replies
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Hello! For a few weeks now I've been seeing new users who don't validate their account. I thought it was just spammers. In fact, one user contacted me because he couldn't validate his account: When he clicked on the link in the email he was taken to the /register/?do=validating page with a "Your account does not require validation" message. Whatever they do, they are redirected to this page. I've tried to create a test account and I'm having the same problem. I don't think I've done anything in particular and I have no log of error. My version is up to date (4.7.15). Just an updated theme and a few plugins. Do you have any ideas? Thanks!
Last reply by Simon.AU, -
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- 2 followers
- 2 replies
- 340 views
Hi, We have begun experiencing the same issue as detailed here: We're on cloud-hosted Invision Community 4.7.16. New users trying to validate via the link in the email see a page like in the attachment: Is there anything we can do to solve? regards David
Last reply by Simon.AU, -
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- 1 follower
- 3 replies
- 401 views
Hi, We have a couple of issues with custom fields (Member Settings -> Profiles) which I am hoping someone might be able to assist with 🙂 1. Field type is set to "select box", and we have added several options; however, even though the "Required" checkbox is ticked, users are still able to register without making a selection in this field (there is always a blank option) 2. Is there a way to require all users who are currently registered to add a value into this profile field the next time they sign in, even if they have already registered without selecting a value? Many thanks in advance for any assistance! regards David
Last reply by Simon.AU, -
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- 1 follower
- 16 replies
- 520 views
Is there a way to adjust old links that point old posts after migration to a new server?
Last reply by Larry H, -
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- 2 followers
- 3 replies
- 386 views
Cannot find any settings for this. Can it be done by skin edit?
Last reply by Marc, -
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- 2 followers
- 7 replies
- 961 views
Last reply by Jim M, -
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- 2 replies
- 469 views
Sorry if this has been answered already, but I'm trying to change the language on the page that loads when someone clicks "Forgot password" and enters their email address. Does anyone know where you can update that language?
Last reply by AdminHaptX, -
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- 3 replies
- 347 views
Hello , I trying to set up an arrangement so that if someone joins a Club, they automatically follow its content. I have successfully set up the trigger on zapier which recognises when someone joins a club. However, after an afternoon of trying, I can't get POST to create follow the update. I'm trying to use the API post function with core/members/{id}/follows Here are the text boxes on zapier. URL: https://{my_URL_here}/api/core/members/{member_id}/follows/?key={my key here} Payload: json Data followApp core followArea club followId {id number of club here} Wrap Request in array: no File: {left blank} …
Last reply by 700newtons, -
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- 2 followers
- 5 replies
- 476 views
A poll states '1 member has voted' but then shows that 2 members voted:
Last reply by David N., -
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- 1 follower
- 4 replies
- 354 views
In the could/hosted version of Invisioncommunity, I have a permanent alert notice on the Applications menu but none of the applications need updating, any tips on how to fix this?
Last reply by Marc, -
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- 3 followers
- 4 replies
- 583 views
Hi all First time posting for help, so please apologies if this is in the wrong area I am admin on www.otib.co.uk and in the past couple of weeks we are getting emails from members saying when they login they are showing as being banned from accessing the site None of the members that have raised this are banned or even had any warning points in the past The odd thing they try again 5-10 minutes later and they can access without problems Any advice please?
Last reply by Randy Calvert, -
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