Technical Problems
Run into an issue and need help from the Invision Community Team?
Please remember that all topics are public so never share any sensitive information such as passwords, email addresses, API keys, etc.
If you are a self-hosted license holder, please go to client area and enter your access information so our staff can login to your AdminCP to diagnose problems. If you are on the Invision Community platform, we do not need any extra information.
Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 32.9k posts
- 8 followers
Problems related to your server or other classic, self-hosted edition issues.
22,897 topics in this forum
-
Some formatted text works, but often doesn't. It only affects pasted-in formatted text, not formatted in the editor. For example, a user does a copy paste of a news article with the headline and first paragraphs, with lots of formatting, it will nearly always fail. Full error: Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Example content about penguins (which also is hilarious, and a user reported it can't be posted): They taste like “a piece of beef, odiferous cod fish and a canvas-backed duck roasted…
Last reply by Marc, -
-
-
- 1 follower
- 19 replies
- 478 views
SELECT next_run FROM `core_tasks` LEFT JOIN `core_applications` ON core_applications.app_directory=core_tasks.app LEFT JOIN `core_plugins` ON core_plugins.plugin_id=core_tasks.plugin WHERE core_tasks.enabled=1 AND (core_plugins.plugin_enabled=1 OR core_applications.app_enabled=1) ORDER BY next_run ASC IPS\Db\Exception: Unknown column 'core_applications.app_directory' in 'on clause' (1054) #0 /home/runesuit/public_html/system/Db/Select.php(388): IPS\_Db->preparedQuery('/*ruensuite::rs...', Array, true) #1 /home/runesuit/public_html/system/Db/Select.php(446): IPS\Db\_Select->runQuery() #2 /home/runesuit/public_html/system/Db/Select.php(370): IPS\Db\_Select->rewin…
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 218 views
I want to replace the embedded pop-up form on my website.
Last reply by Marc, -
-
- 1 follower
- 0 replies
- 199 views
Even though both the article and the comment are posted by a user, the comment is showing as "Comment by ADMINISTRATOR" on the Articles page /articles/ Shows comment by Admin incorrectly: https://www.telugus.com/articles/why-the-united-states-of-america-is-the-best-country-in-the-world-🇺🇸-r77 https://www.telugus.com/articles/how-to-install-windows-11-on-macos-with-free-vmware-fusion-player-135-in-2024-r75 /articles/z-category-security-r111 Shows comment by user correctly: /articles/chicken-vs-egg-which-one-has-more-protein-and-which-one-is-better-r105
Last reply by WebCMS, -
-
- 5 replies
- 669 views
This doesn't seem right 🤔
Last reply by evcom, -
-
-
- 1 follower
- 3 replies
- 231 views
Designers Mode Import Bug. When in Designer Mode, synchronizing changes will cause templates in custom groups to be orphaned and the core_theme_templates template_set_id will be set to 0 for the template regardless of which theme set_id they belong too. Due to this, custom groups and templates will show in all Themes, and not the theme they originally belonged too. For example: Theme ID 1: Before synchronizing changes. Theme ID 3: Before synchronizing changes. ipsgroup is a custom group with custom templates. Theme ID 1: After synchronizing changes: The custom group and templates from Theme ID 3, will now appear in all insta…
Last reply by Jim M, -
-
-
- 2 followers
- 4 replies
- 313 views
I have three difference issues with designer mode and themes, and I am not sure if they are all related or not. 1. When enabling Designer's Mode, I get the following error: It seems that there is an issue with writing certain files (not all of them), and it happens every time with the exact same template files. As you can see from this image, the file is written as 0 bytes, but the content is not. If I hit the back button on the browser, the create.phtml file will be written to correctly, but there will be another error afterwards with another file. As I stated earlier, the errors are on the same template files each time, but as you c…
Last reply by TDBF, -
-
-
- 1 follower
- 1 reply
- 221 views
I've restarted the update several times but it won't proceed past this point
Last reply by Marc, -
-
-
- 1 follower
- 3 replies
- 254 views
Hello - I have not yet changed my Store in the forum to subscriptions. I still use "Physical product" when members buy upgrade in memberships. I understand that this is deprecated in next version - I need to alter this as a first step. My question: When I use the "Convert to subscriptions" in my ACP on each product, what happens then? Does the expiry dates and stuff also get copied over and does the members get any emails about the change? Do I need to "warn" them beforehand? Also - what do I need to alter in my store after I take the change? Is it kept the same?
Last reply by Jim M, -
-
-
- 1 follower
- 4 replies
- 383 views
Hi, If I go to [url]/modcp/content/ to see the list of hidden contents, the platform displays "Found 0 results" even though there are 16 pages of hidden contents. See the screenshot below. Can someone check this on their install to see whether this is a core bug or a problem specific with our install? Thanks.
Last reply by Adriano Faria, -
-
-
- 2 followers
- 8 replies
- 299 views
The "Two factor Authentication" using the "Google Authenticator" application stopped being used when I log in. Checking my user profile I discovered the message: “Two Factor Authentication not configured” (I was using the "Google Authenticator" app). When editing, now the only option is “Security Questions”. It is no longer possible to use an “Authenticator App” like Google or Microsoft! If I “Edit”, “+add” a question/answer And “Save” When I return to my profile this is the current user status regarding the "Two factor Authentication" It was not accepted!! Other users have the option available …
Last reply by GBotelho, -
-
-
- 2 followers
- 2 replies
- 230 views
Hi trying to pay for a licence invoice but keep getting an error when trying to go to client area. Tried usual clearing cookies and refresh etc but still getting error, in no rush as invoice sent early so time to pay
Last reply by Marc, -
-
-
- 1 follower
- 7 replies
- 352 views
I can't get in to my CP on my site because it said there were too many login fails.. It is the same passwords combos I've always used. And as far as I can tell, it's impossible for me to get tech support here now? Been looking for a button for a while.
Last reply by Marc, -
-
-
- 2 followers
- 8 replies
- 290 views
I appear to have deleted this by mistake. I have a copy of the content, but I am unsure of how to restore it (or what its deletion means). Anyone?
Last reply by Como, -
-
-
- 4 followers
- 16 replies
- 1.3k views
Hi, Everything is in the title. I can't figure out how to hide EXIF info of images published in Galleries. Many thanks for your help. Livio
Last reply by Jim M, -
-
-
- 2 followers
- 7 replies
- 252 views
Hello, this user purchased the minimum subscription that lasts a month last night, after a few minutes I received a notification that he has already purchased the renewal for next month. I checked and in fact his subscription has been purchased and already renewed, in practice now instead of lasting a month, the expiration is set in two months. What I wonder is: How did the user renew if IP.Board is configured to generate the renewal invoice a week before the expiration? Link to the user: https://www.etpsolutions.com/admin/?app=nexus&module=customers&controller=purchases&do=view&id=12713
Last reply by Marc, -
-
-
- 1 follower
- 1 reply
- 181 views
Hey team, I was using extra fields and testing club filters on the sidebar widget. I deleted the extra field being used to filter, which resulted in an error on the homepage, making the sidebar widget unaccessible. I wasn't able to resolve the error until I disabled the club's application, which allowed me to access the club sidebar widget to delete it. Although I was able to resolve it, I wanted to share in-case it's a bug or comes up again in the future. Error Code Received: SELECT COUNT(*) FROM `core_clubs` LEFT JOIN `core_clubs_fieldvalues` ON core_clubs_fieldvalues.club_id=core_clubs.id WHERE ( FIND_IN_SET('Gaming',field_21) ) IPS\Db\Exception:…
Last reply by Jim M, -
-
-
- 2 followers
- 4 replies
- 639 views
The \IPS\Helpers\Form\Date class does not account properly for a member's timezone when the min and/or max options are set. This is the file's code on lines 303-314 in the validate() function: if ( $this->value and $this->options['min'] !== NULL and $this->options['min'] > $this->value ) { $string = $this->options['min']->setTimeZone( $timezone )->localeDate( \IPS\Member::loggedIn() ); if( $this->options['time'] ) { $string .=' ' . $this->options['min']->setTimeZone( $timezone )->localeTime( \IPS\Member::loggedIn() ); } throw new \LengthException( \IPS\Member::loggedIn()->language()->addToStac…
Last reply by Marc, -
-
- 1 follower
- 1 reply
- 297 views
One of my Members is getting this email warning: Your email address is blocked in our system because it has rejected too many of our messages. Please change your email to keep your account secure. And this shows up in his account Activity: Email address was blocked by the Invision Email Service because it rejects incoming email (as a hard bounce) *He doesn’t have and doesn’t want to use another email address. How do I clear or correct this so his email is no longer blocked and he stops getting this warning?
Last reply by Allen Bradford, -
-
- 2 followers
- 7 replies
- 791 views
Is it possible to disable in wild card search in admin CP? It seems, through moderator logs, topic titles can be exposed to the members, who don't have access to categories.
Last reply by Nathan Explosion, -
-
.thumb.png.72c24494603afd7a572d55d4a71e4af2.png)
-
- 2 followers
- 7 replies
- 441 views
Hi guys, I just notice that after update to version 4.7.17 most of my third party apps where disabled, was this normal? I suddenly reach out to vendors, and realize that the apps were disabled after upgrade. -Allan
Last reply by Allan - TheTechTribe, -
-
-
- 1 follower
- 2 replies
- 296 views
At times, the browser on a tablet displays this text on the top of the homepage - <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-<ID>" height="0" width="0" style="display:none;visibility:hidden"></iframe> Refreshing the page makes it disappear (but reappears sometime on later page loads).
Last reply by WebCMS, -
-
-
- 3 followers
- 19 replies
- 1k views
Hi, wondering if anyone here experience when opening multiple browser tabs and leave the browser for a while let say an hour you leave it and comes back, and when you open any of the tabs to check the forum, it just refreshes on its own, is that a browser issue or the forum software?
Last reply by Marc, -
-
-
- 1 follower
- 5 replies
- 362 views
Hi, I'm trying to install Pages but getting an error message before it completes...
Last reply by Jim M, -
-
- 1 follower
- 5 replies
- 329 views
Hi! Currently, we've got five different Group Promotions set up in AdminCP. Three of them work perfectly, but two of them are not working at all. I've gone over them and don't see anything that appears to be wrong. Is it possible for someone to check these for me? Thanks!
Last reply by Randy Calvert,
.thumb.png.72c24494603afd7a572d55d4a71e4af2.png)
-
Upcoming Events
No upcoming events found -
Latest Blog Entries
-
