Technical Problems
Run into an issue and need help from the Invision Community Team?
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Have you taken a look at our help guides? 📚 These guides cover a lot of common configuration options as well as how to set up a lot of external services such as Zapier.
Subforums
Classic self-hosted technical help
- 33.1k posts
- 9 followers
Problems related to your server or other classic, self-hosted edition issues.
- Problem with SQL query that takes a long time to execute
- Last reply by Marc,
22,948 topics in this forum
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- 1 follower
- 11 replies
- 363 views
Hi, Does anyone know how to remove the section highlighted in green? Since I'm only allowing an OAUTH IDP login, entering a password is not necessary? Thanks
Last reply by Marc, -
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Upgraded to 4.7.18 Beta 3 New gallery albums appear at end of list (when using default Sort By > Recently Updated). They previously appeared at beginning. Gallery thumbnails are not being generated.
Last reply by Daniel F, -
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- 3 followers
- 1 reply
- 200 views
I disabled all 3rd party customizations. Site is running vanilla TypeError: in_array(): Argument #2 ($haystack) must be of type array, null given (0) #0 /home/nginx/domains/myinvisionsite.com/public/applications/gallery/sources/Album/Album.php(944): in_array() #1 /home/nginx/domains/myinvisionsite.com/public/applications/gallery/sources/Category/Category.php(628): IPS\gallery\_Album->setLastImage() #2 /home/nginx/domains/myinvisionsite.com/public/applications/gallery/modules/front/gallery/submit.php(935): IPS\gallery\_Category->setLastImage() #3 /home/nginx/domains/myinvisionsite.com/public/system/Helpers/MultipleRedirect/MultipleRedirect.php(93): IPS\gallery\mo…
Last reply by Marc, -
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Hey Invision team -- I'm working on importing my old users into my Invision cloud implementation and a small chunk of just 1,000 users crashes the site (see attached error message). I have 200k legacy users. Doing the migration in 200 x 1k chunks would be incredibly painful but if even chunks of 1k time out (progress bar got to about 30% before it froze) then I feel pretty stuck. Is this typical? Is there a work around without needing custom API code? Can you import them on the back end for me? I'm literally just moving about 7 fields of textual data for these users. Eric
Last reply by Marc, -
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- 2 replies
- 227 views
When you click a page number or use the dropdown on our forum to go to another page, the page does not change. Reloading does not help the issue.
Last reply by omgenghis, -
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- 1 follower
- 14 replies
- 317 views
Just switch to my root domain and I need my additional DNS records installed since they drive my Google Apps (and domain email addresses). But I sent the request from my domain to support@invision... and I'm not sure it made it through. Can one of the team at Invision confirm you received and are implementing? Or can I send from a different email address to you? Eric
Last reply by Jim M, -
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- 1 reply
- 179 views
Invision just switch my domain over from the staging one to my root domain. In the process all the icons disappeared on the front end and the admin. Any ideas?
Last reply by Jim M, -
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- 2 followers
- 6 replies
- 279 views
Good afternoon. Yesterday, I modified the settings for my integrations of GTM and GA4. Today, nearly 24 hours later, I still don't see changes reflected in the code. What's I've done so far to test: Clear System Caches Test with a different theme Test with a different browser Applied the most recent patch to v4.7.17 to see if that does anything What might be causing the integrations to not update? How do I debug this problem? Am I correct in assuming that the GTM integration is automatically added to each page? I am using an 'Invision Community in the Cloud', and wanted to ask here before launching a support ticket. Perhaps this i…
Last reply by Orioni, -
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- 1 follower
- 7 replies
- 249 views
I added a new moderator. He doesnt see the moderator tools. What did i do wrong?
Last reply by Jim M, -
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- 1 follower
- 12 replies
- 1k views
Hi, I followed the instructions and the "Update local database" cannot be selected as it states "This option cannot be chosen because the Invision Community login method is already doing this." for the remote display name and remote email address changes. Ok fine so also selecting disable "Show in account settings" because I don't want the user to have the option to make changes and I always want these details to be synchronised always. What option do I select between "Allow the member to chose what happens" or "Do nothing"? Selecting either of those options doesn't synchronise during login. Further, let's assume I wanted to synchronise some ot…
Last reply by Johno2518, -
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- 3 followers
- 6 replies
- 613 views
Hi - On our 4.7.16 devsite, I was looking at the events tab for one of our groups (you call them clubs). I had enabled the upcoming event block for the Events application but I was surprised to see the same block in one of our groups (clubs for you). See attached screen. I tried to edit the block by selecting the Everywhere except groups (which I assume you mean clubs) and yet the block is still visible. Is this a bug? I don't want to display the general upcoming events block in each of our groups (clubs for you). Thanks, Brian
Last reply by teraßyte, -
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- 1 follower
- 7 replies
- 287 views
Hi! Is there a standart method to reset the token in case a member have lost an access to OAuth endpoint?
Last reply by Marc, -
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Could you look at why your system isn't deleting the trials and alphas. The client area is starting to get filled up.
Last reply by Marc, -
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- 2 followers
- 2 replies
- 277 views
I just received a notification in my admin panel of the following. Given that I'm on cloud, this seems odd. Anyone else get this? Invision team, is this something you might have caused?
Last reply by Marc, -
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- 2 followers
- 1 reply
- 256 views
Hi, No e-mail since yesterday. Test e-mails not received. Nothing in spam folder. No entry in error log. Tasks seem to run fine. I do receive e-mails from other senders.
Last reply by Marc, -
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- 1 follower
- 1 reply
- 164 views
Does everyone assigned to be a moderator see posts to be approved, I couldn’t see a setting to limit who sees these posts
Last reply by Marc, -
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- 1 follower
- 1 reply
- 210 views
Hey gang... Forgive me if this is a dumb question, but here we go... I run a site that was acquired 8 months ago. In the acquisition, all of our customer data was moved over. We had users on different subscription tiers (6.99/mo, 7.99/mo, etc.) The business we were acquired by has pivoted some tech and their forums weren't great, so we are now moving everything back to our community and hosting there products there as well. The subscriptions are now 9.99/month, and have been for anyone that signed up when we moved over. Now we have a bunch of users who were stored in our system as 6.99/mo subscribers, but have been paying 9.99/mo. So, how do I …
Last reply by Marc, -
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- 1 follower
- 1 reply
- 171 views
I'm a cloud customer in need of the conversion package for about 650 users we are onboarding from another subscription based site we have acquired. What do I need to do to get my hands on it?
Last reply by Marc, -
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- 3 followers
- 3 replies
- 414 views
I have a widget that extends the \IPS\Content\Widget class, and while my Content Item class doesn't implement/support tags, the widget option is still showing the field. The issue is this code in /system/Content/Widget.php on lines 224-242: /* Tags */ if( \IPS\Settings::i()->tags_enabled ) { if ( \IPS\Settings::i()->tags_force_lower ) { $options['autocomplete']['forceLower'] = TRUE; } if ( \IPS\Settings::i()->tags_clean ) { $options['autocomplete']['filterProfanity'] = TRUE; } $options['autocomplete']['prefix'] = FALSE; $options['autocomplete']['minimized'] = FALSE; $return['tags'] = new \IPS\Helpers\Form…
Last reply by teraßyte, -
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- 2 followers
- 4 replies
- 553 views
Sending unapproved notifications for moderators without the required causes an undefined array key error: Whoops\Exception\ErrorException thrown with message "Undefined array key "can_view_hidden_MODPERMKEY_MYITEMTITLE"" Stacktrace: #9 Whoops\Exception\ErrorException in \system\Content\Content.php:2635 #8 Whoops\Run:handleError in \system\Content\Content.php:2635 #7 IPS\_Content:sendUnapprovedNotification in \system\Content\Item.php:526 #6 IPS\Content\_Item:createFromForm in \system\Content\Item.php:150 #5 IPS\Content\_Item:create in \applications\MYAPP\sources\MYITEM\MYITEM.php:728 #4 IPS\MYAPP\_MYITEM:create in \applications\MYAPP\modules\front\MYMODULE\index.php:93…
Last reply by teraßyte, -
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- 1 follower
- 3 replies
- 338 views
Wonder if anyone can give me some direction on this, we seem to be having intermittent issues displaying YouTube videos. When the share link is copy pasted into the editor interface, the video displays, but when the topic saved, the video does not display. Here is a link to a post reply with YouTube vid shared, but not displaying: https://thepatriotwoodworker.com/forums/topic/40651-lets-talk-loose-tenons/?do=findComment&comment=339447 Thanks for any help in advance. 🙂 Woops, just disabled all customization's and it works now, sorry for the false alarm, I'll see which plugin or app is causing this, sorry!
Last reply by JohnCourt, -
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- 2 followers
- 1 reply
- 234 views
I have my community heavily integrated with Zapier. It generally works well, but lately we have been experiencing an issue that we weren't before. When attempting to automate a record comment on a database from Zapier, the comment is not appearing on the record. I have checked all permissions and settings, cleared system caches, and reset things on both sides without any luck. It's happening on all of my databases, but here's an example: When a player completes a "Fundraiser" record, Zapier calculates their revenue and posts as a reply to their fundraiser. We know that the comment arrived from Zapier because it appears in the Activity Stream (screenshot below)…
Last reply by Marc, -
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- 2 followers
- 2 replies
- 205 views
Hello everyone and happy Sunday! I'm testing the import function for user creation because I'm migrating to Invision. It keeps rejecting any email with an @gmail.com address. Is there a work around? Thanks, Eric
Last reply by Marc, -
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- 3 followers
- 5 replies
- 519 views
What happened? I assume the site is IPB. Are we at risk? It would be good to have information.
Last reply by Chris Anderson, -
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- 2 followers
- 7 replies
- 441 views
I have recently upgraded from 4.6 to 4.17 and some of my members are reporting they no longer receive notifications for topics and users they are following. Unfortunately, it seems that the problem is not easily reproducible, for some topics it works, for others it doesn't, some users do not appear to have the issue, others are more affected. They mentioned that it used to be sporadic even before the upgrade, but now after the upgrade it is much more noticeable. I know this is pretty vague, but any idea what might be wrong, is it server side or client side?
Last reply by Marc, -
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