ExtremeHW

@Marc Stridgen @Jim M @opentype Please help.

Hello all, Please guide me as to how this model could work for subscriptions? ** Subscription purchase is mandatory for registering a new account. ** Member Groups: -- Guest: Unregistered -- A (BASIC): Minimal access (IPS Group ID=3 default) -- B (TRIAL): Average access (IPS Group ID=7) -- C (Premium): Full access (IPS Group ID=8) We want when a Guest (unregistered member) buys a 7-day free trial subscription upon registration, they are moved into TRIAL group B. After 7-day free trial, the renewal term starts at $10 per month; and upon successful payment, they are then moved into PREMIUM group C. The subscription package is set when their purchase expires or is canceled, they go back into the previous group; ideally we want them to be moved back into BASIC group A. Ques-1. Will they be moved from Guest (unregistered) to PREMIUM group C immediately upon registration; or initially they will be moved to BASIC group A/B for 7 days, and then after 7-day free trial, they move to PREMIUM group C? How does that work? Ques-2. After 7-day free trial, if their renewal term does not start due to payment issues at their end; will they remain in group A/B (until their payment issue is resolved) and continue to enjoy the perks of group A/B free trial membership unless an Admin takes some manual action? Or they will be moved out from group A/B and placed in the Guest group? And if they move into the Guest group, will they still be a registered member (i.e. can they login) or their registration will be deleted from the system (like they were unregistered visitor before registering)? Please advise, how to achieve this. I have gone through the IPS docs, guides and forum topics; but unable to find any solution. Thanks

Awesome thanks! I will see how we get on 🙂

Hello all, Regarding a recent topic of mine. @Jim M suggested I make a formal feature suggestion. Regarding the Checkout process for Subscription Packages or Donations (or anything involving the checkout process). We recently had the issue whereby bots would continuously try to make donations, ultimately this would fail. However the bot would proceed to do the literally hundreds of times over the period of a few hours. We want to keep our donations open to legitimate Guests for income reasons, but at the moment this comes at the risk of a bot attack. While we could block some of these attacks at the server level, this is not very efficient as the locations geographically and IP wise will always be different and we would need to keep adding offenders on an adhoc basis. So having an inline protection in IPS would make more sense. My suggestion would be that during the checkout process that there is some form of captcha or similar method to prevent the bots from doing what they are doing. What do you think ? Many thanks, P

Hey Jim, I will take a look 🙂 As per your advice I have removed "Members" from the protected groups. With that being said, looking at the current settings we have for subscriptions regarding the assigning of user groups, does everything look like it should work correctly ? Thanks, P

Thanks Jim, I will make that feature suggestion. Just a quick one, where do I go to set it so that guests cannot add anything to cart ?

While I agree that is the most sensible way to go about it, is there not a way to implement a captcha method of sorts to help mitigate it? Blocking from the network level is fine, but would have to be done on a case by case basis depending on the origin of the attach etc. I would have thought a captcha method would catch any and all different offenders.

Hey Jim I have not deleted any groups in a good while, do the activity notes state which group was removed ?. None of the groups which should have been applied to the user have been removed, possibly edited but that should not make any difference I would imagine. I would still have expected all the groups selected in the subscription settings to have been applied to the user.

Hello all, Not sure if anyone else has had this, but within the last 30 days I have had two accounts register with the site and then try and purchase one of our premium products, however they try the purchase like 500 times, so this is definitely a bot. Is there a way to mitigate this from happening ? Thanks, P

This is now disabled.

I have manually adjusted the user since so hopefully that does not cause you issues. The username is "maddangerous"

Hello. I came across a strange occurrence today. A member purchased one of our premium membership packages. I received a message from them stating that even though they had made the purchase, their account was still a standard account. After investigating there account had not been automatically added to the appropriate user groups as per the subscription setup. Below are the current settings of the premium product. It is set so that upon purchase, the user is moved to the primary user group of Premium Silver. They are then added to the secondary user groups of Members & Marketplace enabled. I could see that the user had been added to the Marketplace user group as a secondary, which is correct. However their primary user group as still Members and the Premium User group had not been set at all. I have 3 other products set up this way, so I am forced to assume there will be issues with the others. Any ideas ? Many thanks, P

Hello @SoftwareFactory. I have sent you a PM detailing an issue I am having with the plugin on my community. Looking forward to your reply 🙂 Many thanks, P

Thanks

Thanks Marc. How to access the ticket, again I can't find it in client area. BTW, the information on the file (FTP/AdminCP access) is updated.

Hello folks, The forums was installed at subdomain (abc.xyz.com) with 2FA activated which was working fine. Recently, I migrated the forums to the root (xyz.com); the migration was successful, however was not able to login (as an Admin to AdminCP/frontend; or the members at frontend) due to the 2FA problem. I believe that perhaps the 2FA stored data is somehow not ported during the migration; even though I and other Admins and members entered their security question/answer correctly. Next, I turned OFF the MFA settings from init.php file; tried to login to the AdminCP, and this time was not presented with the 2FA page and was able to get in the AdminCP. Then, inside the AdminCP, I went to Members profile and updated my security question/answer and saved it; then logged out. Next, I turned ON the MFA settings in the init.php file. Then, I logged in the AdminCP and entered the same 2FA security question/answer and was able to get in without an issue. Since this episode for login with 2FA cannot be repeated for every hundreds of members, I have turned off the 2FA from AdminCP to avoid members complaining they can't login. But I really want to enable the 2FA for everyone back like it was before migration. What is the possible cause for this error (as everything during the migration went fine and the forums is online now)? Any help will be appreciated. Note: In order to pull IPS Support team for diagnostics, I logged in to the client area for raising a ticket, but was surprised to know that: Your current plan (self-hosted) does not include email support. All I have to post the issue here. Anyone from IPS team can tell what is the procedure to get the email support/ticket system service back? I can't see any option in the client area to subscribe to it. Kim

Resolved. Anyone wondering, even though we removed the old site, Cloudflare was causing us problems. Temporarily disabling remedied the issue.

Hello, Can someone point me in the right direction to speak with someone regarding this. There is no longer a direct technical support. I have recently moved my community to a new URL, the old instance on the old URL has been removed entirely. However when I login to my client are to change the URL, I get the below. The system still seems to think the old instance still exists. Can this be manually changed by support for me ? Many thanks, P

Thanks chums 🙂

Thanks:) I have looked at the editing permissions in the usergroups. Looks like you can only set the limit in Minutes. I'm guessing there is no way to set it to days ?

Yes, but that would be ok as I would aim to put a select few that run clubs into such a usergroup. My aim being to restrict all other usergroups with limited editing and have one Usergroup that allows editing for the select few.

Thanks very much:) True, The problem is we have "Club" style topics which the OP will usually continually edit the first post with new information etc. This would then limit what users can do in these types of topics. That said though, If a user belonged to an additional Usergroup that allows unlimited editing, would that work ?

Hello all. I bet this is simple but I did not cone across an answer when searching. If a user edits a post to destroy content, how would I go about restoring a post to its exact previous state ? Thanks! P

True, But this button would only work if the "Can Post HTML" is enabled. But inherently if that option is enabled, there is no restriction to stop someone from posting any HTML they wanted. At least that is how I perceive it.

Hello all, I know that in IPS Admin, via the user groups you can allow/disallow the posting of HTML. For obvious reasons I know why it is a dangerous item to have. However I have another site (Trusted) and wondered if it is possible to allow the posting of HTML via trusted domains only. This way the system will only allow HTML in posts if it is from a "Whitelisted" domain. I feel this would allow for a "Safer" why for HTML posting. I am not sure if this is an option already, but I did not see it. Please let me know if it already exists. All the best, P