Olmyster

Too bad, but thanks for your answer Jim.

Yes, see below. The names I've highlighted in yellow are those of the last person to comment on the topic, not the topic creator.

Hello, On the home page, the topics of the latest posts for each forum are listed with, below them, the avatar and name of the last person to comment. I'd like the name that appears to be the name of the topic creator. Is there a setting to change this?

You're right Randy but a small difference in the number of views caused by Cloudflare is much more acceptable than a huge difference caused by bots.

Thanks for your feedback. I've just configured my site with Cloudflare to combat this problem. I hope it will be helpful.

I've thought about the possibility of bots. But if that's the case, I should see a significant increase in the number of visits to my site. But that's not the case. That's why I don't think the bots explanation is the right one.

Hello everyone, Since around mid-January we've been experiencing a problem with the number of views displayed on certain topics. Some topics randomly go from 50 views to over 1k views in a matter of hours. Some are even at over 4k. However, when I look at visits to the community via Google Analytics, I don't see anything unusual. I've reset the caches, disabled all plugins and installed applications, but it still doesn't help. Thanks for your help.

It has now been reactivated, without any action on my part. I guess someone from the technical team intervened. Thanks for your help.

Hello, Over the past few days, I've noticed a large wave of spam registrations. I then realized that "Spam Defense" was deactivated. I wanted to re-enable it, but when I click on the button, I get the following error message: 2C116/2 Your license does not qualify for Spam Defense. Please contact technical support for more information. However, my license is up to date. Thanks for your help.

Thank you very much for your responsiveness. Do you usually know how long approval takes?

Hi @Fosters. I'm having exactly the same problem as @Square Wheels. It has occurred since the last IPB update. This error message is displayed when we want to create or edit a record. In addition, all existing records are visible by default on the site, regardless of the display criteria defined. This is very annoying. As some of these records should only be displayed to certain members, I've had to disable access to my community for the time being.

My email just updated @Marc Stridgen

Hello Marc and thank you for your answer. It is normal that when you change the theme, the problem doesn't occur anymore because it refreshes the page. However, as I wrote above, refreshing the home page made the problem disappear for the duration of the session. I just tested again by setting the theme back to default and disabling all 3rd parties, in incognito mode. I also cleared the server side cache. It doesn't change anything.

No problem, I did not understand it that way 🙂 I just made some screenshots for you to make a step by step numbered as clearly as possible. I just made some screenshots for you to make a step by step numbered as clearly as possible. I hope this will help the support to reproduce this problem. From the affected members, it happens in 90% of the cases and again only with Chromium based browsers.

I was in incognito mode to perform these tests. Even if you don't succeed in reproducing this problem, it is real since several of my members and myself are experiencing it. Maybe you could ask other people from the support team to connect and see if they can reproduce the problem on their side?

Since Microsoft Edge, Chrome and Opera are Chromium-based, I deduce that the concern must occur as soon as it is a Chromium-based browser. To reinforce my point, Firefox and Tor do not use Chromium and no worries.

You probably don't see any problem because of the browser you are using. I just tested with 5 different browsers with 2 different computers. Microsoft Edge : Nok Chrome : Nok Opera : Nok Firefox : Ok Tor browser : Ok All this is completely crazy.

So this is very strange and worrying because I haven't deactivated anything on my side... However, you may be interested to know that the initial problem persists, even with all third party applications/plugins disabled. So the cause must come from somewhere else.

Hello @Jim M. All third party applications/plugins are disabled on our site. Can they be reactivated now or are some tests still in progress? As some of these plugins are essential in our community, while waiting for your answer, I had to close the site to our members.

My bad @Jim M... It's really strange because I was sure I had it out. I think I need to see a doctor soon to make sure I'm sane 🙃 I just removed it but the problem is still there.

Despite the removal of Clean Talk, some of my members are still experiencing the same problem. I just noticed it myself. The malfunction is still the same. If it can help to understand the cause, I found that when we return to the home page and we are disconnected, a refresh of the page makes the problem disappear until the next connection.

I don't understand why I didn't receive the mails because the email address of my customer account is correct and functional. However, my problem seems to be solved thanks to the efficient action of your team. Thank you again for your help 🙂

Hi @Gary. I have not received any emails, either in my inbox or in my spam folder.

I apologize for getting back to you on the subject Marc but I don't have any email in my inbox yet.

Hi Marc. How will I be kept informed of the progress of the ticket? I don't see it in my customer interface.