Jennifer Harnetty

Is there a way to reply to reports when they are posted by anonymous users?

Thank you!

Our cloud community has been down since yesterday. Is anyone else having issues. I attached the error message we are seeing. Any tips on how to get it back up and running?

Oh great! Thanks!

Thanks, but I am not seeing the "optional patch available" anywhere. See screeshot. Am I looking right at it and just not seeing it? 🤔

Thanks! But I don't see the instructions on applying the patch. Can you tell me where I can find it?

One of my moderators and several forum members are having issues with posting in which the user gets timed out before their post goes through. They have reported a couple different pop up messages which I will attach below. Here is some information from the moderator on her internet connection: "I talked with tech support with my service provider yesterday, they are calling me back today to see if any of the fixes they suggested worked (they haven't). I'm not having this problem with other sites, modem was reset, error message comes from the forum. Speed check for upload and download falls within range I'm told. Average download is 11.3 and upload is 1.6 I haven't changed internet providers or changed the plan I've been using for years. Is it possible that the latest version of the forum requires a stronger internet connection?" Any ideas? We are on version 4.6.8. Thank you, Jennifer

Thank you! Appreciate it!

I need to update a link in the navigation on my cloud community site and I can't for the life of me remember how to access the navigation. Can someone point me in the right direction? See the screenshot for the link I am trying to edit. Thanks! jen