Garrison 501

Thanks, Jim!

One of our members was suspended a while ago for reasons. Yesterday, he got in contact to let us know that he received an email (screenshot below) stating that his account had been reactivated. However, when I checked his profile in AdminCP, I noted that all his restrictions are still in place -- intentionally for now -- and he cannot access the forum. How or why would he receive such an email? Could it have been automated for some reason? Is there a way in AdminCP to see a record of outgoing mail? No one on our web team sent it. In AdminCP, I also checked his profile activity, and it appears that he did try to log in twice yesterday, unsuccessfully each time. Here is the screenshot of the email on his phone. We're mystified. Thanks, A.J.

Thanks, Marc! A.J.

Well there you go: I thought Invision Community was the host. Clearly, I have much to learn. Again, thank you for your time and help. A.J.

Miss_B -- Again, thank you so much for taking the time to offer help. But I'm afraid my knowledge and experience is just so far below what you're suggesting as to be embarrassing. Adlago, in his post above, really hit it on the head: I'm clueless. I have no idea what a phpmyadmin, a cron, a SSH/Tenet Client, or a PuTTy are. I have no idea what size our database is, or even where it is. I'm assuming a cPanel is the Invision Community dashboard where I manage the forum site content, but I can't see any of the terms you mentioned anywhere on there. I've been looking at the link you sent in your original comment, however, and am finding it very helpful with a lot of great information. Clearly, I am so far out of my depth here, but I'm learning -- thanks in part to the link you provided -- and am determined to keep learning. Thanks so much for your time. A.J.

Yeah, it's pretty much like that. <g> That's why I'm asking the experienced drivers here for a couple pointers. A.J.

I appreciate your reply, Miss_B, and thanks for that link. I'll take a close look at everything there. I should note that I am an absolute beginner at this, and was kind of just dropped into the position, so I'm really feeling my way around. (For example, I have no idea how to back up database and forum files. None at all. The link you sent looks extremely comprehensive, so I may find info there on how to do it.) Again, thanks for your help! A.J.

Hi gang... I've only recently become Admin of our Invision forum site. I'm pretty new to all this and and still uncertain about a lot of stuff, but am learning things quickly. However, I see that an update is available to v4.7.10. We're currently running v4.7.9, and everything is running fine. I'll be honest -- I am terrified to hit that "upgrade now" button for fear that everything will come crashing down and I won't know what to do. I've searched, but can't seem to find a walk-through of the process here in the posts. I could definitely use a link to a walk-through or set of updating tips or, for that matter, even some encouraging words. <g> Thanks, A.J.

Still need help with this. Permissions are ok per the images supplied. What am I missing?

Which permissions am I missing? I have the allowed group set and also I and others are in that group.

I receive this error when attempting to look at users. I am in the only group approved to see this.

Support tool did nothing to help, The error logs show no errors since the migration from self-hosted to cloud hosted back in Oct. Also cleared system cache several times. Only issue is lost conversations and screenshot error.

Hi, same here. Some of my forum threads are now getting this error instead of the original conversations in them.