Clover13

@Nathan Explosion User agent: Mozilla/5.0 (Linux; Android 12; motorola edge 5G UW (2021)) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Mobile Safari/537.36

That would indeed be very strange as I'm 99.9% sure it's just a stock Chrome browser included with the Android phone.

I didn't get it from him, I looked it up online to use in the emulator and was able to reproduce it. If I had to guess he is using Chrome as he will use whatever is stock on the Android phone. I was trying to guide him through an app install of Firefox, but he was worried it would mess things up on his phone (which lets you know what level of tech comfort he has).

OK I asked for the info, will let you know what I hear back. Not sure if he ever installed Firefox (he's a "low tech" member).

@Marc Stridgen any chance you can try to embed a FB reel on a test forum and verify it works for you? At least that would rule out something in my FB app's config or the like.

Thanks @Marc Stridgen and @Nathan Explosion

I've asked the member to test on Firefox or Opera. Looking at the console output, agree it appeared to be jQuery related. Very curious to see if you determine anything, super strange to have some random phone not work. Thanks @Nathan Explosion

He literally just got it recently. Getting a new phone is quite an expensive fix, unless he can return it and would somehow be willing to do that just to get access to the site. More than likely will result in a member simply not using the site. What would he (or I) even report to the manufacturer to fix? An IPS error stack trace isn't useful enough, we need to know what exactly is going wrong.

I don't see anything (alerts or otherwise) in the developer console on facebook.

Thanks Marc. Not sure what to do here. I have only been able to reproduce this issue on an emulator with that specific user agent, every other Android device operates normally as you have also found.

For example, when trying to create a new PM, the main difference when it doesn't complete the editor load, I see in the Console warnings is the following: jQuery.Deferred exception: Cannot read properties of null (reading 'once') TypeError: Cannot read properties of null (reading 'once') at Object.init (https://{site}/uploads/themes/javascript_global/root_framework.js?v=88231759321671381349:306:76) at ckLoaded (https://{site}/uploads/themes/javascript_global/root_framework.js?v=88231759321671381349:291:264) at bootEditor (https://{site}/uploads/themes/javascript_global/root_framework.js?v=88231759321671381349:291:31) at e (https://{site}/uploads/themes/javascript_global/root_library.js?v=88231759321671381349:1:49296) at t (https://{site}/uploads/themes/javascript_global/root_library.js?v=88231759321671381349:1:49598) undefined Seems like other Android phones (Pixel 5 for example) don't show this issue, at least not in the emulator.

The emulator had the exact same behavior as his device, and I don't see it on my own devices. Likewise, he doesn't see it on his other devices, only that particular one. So my thought process is if the emulator has identical behavior, you may be able to identify what is happening or causing it.

Yes, same site on file. I reproduced this on MacOS with Chrome Version 108.0.5359.124 (Official Build) (x86_64) Steps: Right click page (this page even) and select Inspect Click Toggle device toolbar to the left of Elements Click the dropdown for the Dimensions and select Edit Click Add custom device... Device Name: Motorola Edge 5G UW (2021) Dimensions: 400x800 User agent string: Dalvik/2.1.0 (Linux; U; Android 11; motorola edge 5G UW (2021) Build/RRMS31.Q3-23-39-14-1-1) Save and X out of the Edit window Select Motorola Edge 5G UW (2021) in Dimensions dropdown Reload page (important, have to reload the page AFTER the Dimensions option is selected) and you should see the Quote link flash and disappear I actually just did this here on this page and see this behavior.

Yes this was on Chrome. I also reproduced it on Chrome. The problem exists with the default IPS theme and also in Incognito mode.

Invision Community v4.7.5 A member reported an issue where he can't PM on his mobile device and also can't Quote and Reply on topics. The Quote link/word actually appears and flashes for a second and then disappears. I have been able to reproduce this with the Dev Tools on Chrome by setting a custom User Agent to what is below. Device: Motorola Edge 5G UW (2021) User Agent: Dalvik/2.1.0 (Linux; U; Android 11; motorola edge 5G UW (2021) Build/RRMS31.Q3-23-39-14-1-1) If you need any additional information please let me know.

FWIW, the FB GET for the link returns a 200. The IPS call to index.php?app=core&module=system&controller=editor&do=validateLink also returns a 200 with the following response JSON: {"preview":"","title":"","embed":"","errorMessage":"The link could not be embedded because an error occurred on www.facebook.com."}

Yes, and I'd imagine if Instagram embeds work via oEmbed Read, then wouldn't FB videos/reels as well? Or is there something more that needs to be done? There is only the FB app id and secret to configure in the IPS AdminCP, no?

Can you embed FB reels on IPS forum topics? Test link: https://www.facebook.com/reel/801821727579213

Bumping this again as IG videos/reels seem to embed OK but FB reels do not? I get an embed error: The link could not be embedded because an error occurred on www.facebook.com.

Yeah I see you may have made an RSS PHP change to get that info. Maybe log it to Error logs so it gets visibility to be reviewed.

Ahhh OK I misunderstood. So the feed site is returning a CF captcha challenge to my site (host), which explains why yours isn't getting it during your testing. OK, I don't know how to correct that exactly, but will review. Thanks for the clarification!

I had thought I tried this with CF disabled to verify whether it was CF. I'll review the CF side and see if I can work around this...will keep you posted. Thanks @Daniel F!

Hi @Daniel F, the client area credentials should be accurate now. Please try again. Thanks!

Nevermind I found it 🙂

Hi Daniel, I PMed it to you.