Hi @Matt

In the past, you had suggested, you were willing to investigate some option i.e. convert tickets to topics / post in private category, so information is not lost for audit reasons.

Is that still on table for investigation? I would like to know because that would decide when I can update the site, so I can plan ahead.

I lost the data of all issues when IPS.Tracker got discontinued and that was general data for mod development. However support tickets have info/conversation around payments, issues, etc. and i can't loose that.

We absolutely are. Do you have any thoughts? Off the top of my head we could convert them into a forum with the "members can see other topics" switched off, so they essentially become private topics?

 

We absolutely are. Do you have any thoughts? Off the top of my head we could convert them into a forum with the "members can see other topics" switched off, so they essentially become private topics?

I agree 100% and this would work fine. During the upgrade -> Auto add private category called 'Support Topics Converted' and then admins can re-name whatever they like post conversation. My only concern was data loss and this would prevent it, so much appreciated.

I think this is probably the simplest solution. I'll take it to the team.