Hi @Matt

In the past, you had suggested, you were willing to investigate some option i.e. convert tickets to topics / post in private category, so information is not lost for audit reasons.

Is that still on table for investigation? I would like to know because that would decide when I can update the site, so I can plan ahead.

I lost the data of all issues when IPS.Tracker got discontinued and that was general data for mod development. However support tickets have info/conversation around payments, issues, etc. and i can't loose that.

We absolutely are. Do you have any thoughts? Off the top of my head we could convert them into a forum with the "members can see other topics" switched off, so they essentially become private topics?

14 hours ago, Matt said:

We absolutely are. Do you have any thoughts? Off the top of my head we could convert them into a forum with the "members can see other topics" switched off, so they essentially become private topics?

I agree 100% and this would work fine. During the upgrade -> Auto add private category called 'Support Topics Converted' and then admins can re-name whatever they like post conversation. My only concern was data loss and this would prevent it, so much appreciated.

I think this is probably the simplest solution. I'll take it to the team.