Please, can someone help me? Since update, the field URL in the file is "freezed" and I cannot insert the URL.
Admin > Can submit URLs is ON.

☹️

Please switch to an unmodified theme and try again. If not, please:

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

  On 2/10/2025 at 7:57 PM, Jim M said:

"Review/Update Access Information"

Thank you.

I just updated the login information to the admin control panel. However, the problem described above occurs even with the original theme....

  On 2/11/2025 at 5:40 PM, SardiniaNET said:

Thank you.

I just updated the login information to the admin control panel. However, the problem described above occurs even with the original theme....

Unfortunately, the access details are incorrect. Please verify and update.

@Jim M are you sure? 🤨

Just updated the Admin CP Access with Username and password.

I have also just checked. They are indeed incorrect

@Marc , @Jim M

I again checked and cross-referenced the data with the password-manager I use. Copied and pasted the passwords and tested the login. I assure you that the specified password and username are correct.

You are talking about the credentials for accessing the Admin CP, right?

Yes, we are indeed talking about those details. I'm honestly not sure what you copied there, as once you add to the client area, it will not show you what is present. Could I check you have selected the correct license when creating this ticket. Your site beginning "h" ?