A member had her email address blocked, presumably due to a bounce notification. And she is unable to login (or use the password reset option). Having communicated with her via a third-party, she has resolved the problem at her end (she has whitelisted my website or some such), I then looked at her account in the ACP. But there is no option (a red warning triangle, next to her email address I believe), so no option for me to remove the block. I have not previously removed a block for her account. Please advise. Thanks.

Sorry, it is a little unclear. What is the email address blocked from doing? Are they not receiving email or not able to login to your community?

Hi @Jim

The account is on the Email Undeliverable list, and the member is unable to login. I cannot be precise about this because it is being relayed to me via a third-party.

She was, apparently, away from the forum some days, had been experiencing problems with notifications, and was unable to login when she returned. She had, apparently, fixed the cause of the bounces at her end, but notifications have failed again. I have not previously removed the block on notifications. Her account has not been suspended or blocked.

I am not entirely sure what has occurred either. So I have emailed her directly for clarifications. I will report back when I have more solid information. But I am puzzled as to why there is no option to remove the email/notification block. I have not previously removed the block.

Edited February 10Feb 10 by Como

I have created a ticket to investigate this further.

Of course, my previous post was meant to tag @Jim M. (For some reason, neither in my previous, nor in this, 'Jim M' does not appear in the dropdown list after typing 'Jim ' - I thought previous posters to a topic are prioritized. A small bug, I guess.)

Edited February 10Feb 10 by Como