HELP! Locked out of Google Workspace. Need to add DNS record to site to verify ownership!!

[GCoffey]

Hey all, 

Title here explains my issue. I need to add a DNS record to get back our Google Workspace account. 

Currently, I am locked out of my email and it is causing massive issues for our business.

Can someone please help me add the record? It expires in 72 hours and I’m worried I’m going to lose considerable business opportunities over this. 

Thanks!

GC

[beats23]

Are you using Cloudflare, and which software does your hosting use for configuration?

You can add the DNS record in the Cloudflare DNS settings or your hosting Cpanel settings. 

[GCoffey]

2 hours ago, beats23 said:

Are you using Cloudflare, and which software does your hosting use for configuration?

You can add the DNS record in the Cloudflare DNS settings or your hosting Cpanel settings. 

I didn’t setup the original back end of the site, but it all seems to be funneled through Invision when I look at the DNS tabs on my domain provider. The only current DNS infrastructure are Invision nameservers… Does that make sense? 

[beats23]

26 minutes ago, GCoffey said:

I didn’t setup the original back end of the site, but it all seems to be funneled through Invision when I look at the DNS tabs on my domain provider. The only current DNS infrastructure are Invision nameservers… Does that make sense? 

Are you using the Invison cloud service?

[GCoffey]

14 minutes ago, beats23 said:

Are you using the Invison cloud service?

Yes

[beats23]

3 minutes ago, GCoffey said:

Yes

You posted in the Classic self-hosting section, which the IPS support team may not see in time. As an IPS Cloud customer, I think you can send support messages to IPS in the Client area of your account. Hopefully, they'll respond soon.

 

[Jim M]

We have replied to your ticket 🙂