Day_ Posted November 15 Posted November 15 Not sure if this was best placed here, but report or support ticket. Feel free to move, transfer, do as you please. Anyway, I signed up for a demo yesterday, got the details shortly after. Went to take a look last night (uk time), had a bunch of errors of the bat, not even had chance to sign in and break it myself, couldn’t open admin panel nothing. Just tried again this morning, same again. Tried different devices, not my end.
Marc Posted November 15 Posted November 15 Looks like an issue with installation there, as mentioned in your ticket. One of those has been escalated, so someone can see why you cant generate a demo
Como Posted November 15 Posted November 15 Hi @Day_ I was affected yesterday evening (UK time) in the precise same way. I reported it last night - Invision are on it. Hopefully they will resolve the problem today because I was working on some small layout bugs for an app for v5. Day_ 1
Como Posted November 16 Posted November 16 Any news on this? Or will be Monday before it is addressed?
Marc Posted November 18 Posted November 18 On 11/16/2024 at 2:35 PM, Como said: Or will be Monday before it is addressed? That I can say yes to 😄 have you tried creating one today at all?
Marco Junior Posted November 18 Posted November 18 I don't know if this is related to template errors. If so, I would like to add that even without any type of change in themes I am also receiving template error messages. Please note that: In the support tab, as mentioned in some topics, there are no irregularities or problems in my environment, there is no error message or anything else that could say or explain why the messages about template problems are appearing. A very important point: after seeing these messages, I ended up getting scared and then decided to do a new installation, without any chance of restoring previous files or data so that there would be no possibility of these errors bothering me again. And guess what? Errors appeared in blog content after a completely new installation.
Day_ Posted November 18 Author Posted November 18 1 hour ago, Marc said: That I can say yes to 😄 have you tried creating one today at all? I’ve just created another just now, same as the other.
Marc Posted November 18 Posted November 18 Thank you. We've taken a look and can see where the issue is. We're working on it 🙂
Como Posted November 18 Posted November 18 1 hour ago, Marc said: That I can say yes to 😄 have you tried creating one today at all? No. After the failure on Thursday, someone from Invision sent me a new link to a another install on Friday, but that failed too. I reported this too and have been waiting to hear back from you about a fix. I'll try again in a few minutes.
Como Posted November 18 Posted November 18 (edited) Just tried a new test instillation - same error. Quote [[Template core/front/global/widgetContainer is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]] Quote Error code: EX6 Edited November 18 by Como
Cloaked Posted November 25 Posted November 25 I got that error when I upgraded a site. I went into admin, cleared cache and restored the default style and the site came to life. I had some css edits. It is happily running on beta 5.
Como Posted November 25 Posted November 25 5 minutes ago, Cloaked said: I got that error when I upgraded a site. I went into admin, cleared cache and restored the default style and the site came to life. I had some css edits. It is happily running on beta 5. This is a fresh Cloud beta. I can cannot login as a user or into the ACP.
Day_ Posted November 26 Author Posted November 26 11 minutes ago, Marc said: Have you created a new beta since? I have just this minute created another and it’s working! 🙌
Marc Posted November 26 Posted November 26 26 minutes ago, Day_ said: I have just this minute created another and it’s working! 🙌 Thank you for confirming 🙂
Como Posted November 26 Posted November 26 2 hours ago, Marc said: Have you created a new beta since? I already had a second beta (the request initiated by Invision, not by me), but that suffered from the problem. I reported this and received a response that my report had been escalated. That's the last I heard - I've been waiting for an update from Invision rather than serially creating additional betas. Though, I did try creating another beta on the 18th, to the same effect. And the initiated betas still displayed the same errors as of yesterday. 🤐 The below email is from the 14th. Quote After reviewing your request, we have determined that it is going to require further investigation by our advanced support/development team. I have escalated your request to that department and they will provide further assistance as quickly as possible. Due to the advanced nature of your request, please note that it may take longer than usual to fully address your concern. Please also note that advanced support is only available Monday through Friday. I apologize in advance for this delay. Thank you for your patience and cooperation. We look forward to working towards a resolution for you!
Como Posted November 26 Posted November 26 (edited) 2 hours ago, Daniel F said: You did not get a response on Nov 19? Indeed I did: Quote Hi, Our team is investigating the issue and we'll get back to you / release a new version once we resolved this. I'm sorry for the inconvenience caused by this. That's the last time I heard from Support (just searched my email to confirm). Edited November 26 by Como
Recommended Posts