Paypal authorizing payments instead of capturing

[Shadower]

hello paypal seems to only be authorizing payments on invision community instead of capturing the payment and i dont see anywhere to change this

 example of invision only authorizing payments where i have to capture myself manually

 

 

 this is captured payments automatically where i dont have to manually accept each payment please look into this and solve it the processor should be capturing payments not just authorizing

[Marc]

Im not sure what you mean here by not capturing but authorising. Do you mean they are not showing in your admin CP? Do you have some example invoices that have been paid via paypal, that havent shown as paid?

[Shadower]

paypal has 2 different modes authorization which allows for a charge to be held but you need to manually capture it on the paypal dashboard.

aswell as a capture mode which authorizes the payment but also captures it.

authorization makes the charge on invision come out as payed aswell but i need to after accept all the payments on my paypal dashboard

for a better explanation https://developer.paypal.com/api/nvp-soap/paypal-payments-standard/integration-guide/authcapture/ 

[Marc]

You would then need to contact paypal on this one. We dont ask paypal to force you to accept payments on their side in any way

[Shadower]

i mean this is only a issue with the invision paypal payment method. ive used plugins on other platforms which work fine on my account so its definitely not a PayPal issue

Edited September 25 by Shadower

[Stuart Silvester]

Hi,

I would recommend checking that the PayPal Webhook is set up correctly and can communicate with your community.

If this communication is not working, Commerce will never send a capture request.

[Shadower]

i do receive the money but as a authorization request my webhooks etc are fine its the same ones i used on my previous website

[Marc]

3 minutes ago, Shadower said:

i do receive the money but as a authorization request my webhooks etc are fine its the same ones i used on my previous website

When you say its the same as you receive on your previous website, are you referring to an invision 4 site? 

[Shadower]

no im referring my wordpress website which was fine with capturing charges with this webhook and api key. however now that i have switched to invision it does not seem to want to capture and just authorize

Edited September 25 by Shadower

[Marc]

28 minutes ago, Shadower said:

no im referring my wordpress website which was fine with capturing charges with this webhook and api key. however now that i have switched to invision it does not seem to want to capture and just authorize

We aren't wordpress. Its likely they are working in a different manner. Please bear in mind, we have thousands of customers all using the very same. The only reason this would happen if paypal is not sending a request to the webhook in our platform. 

[Shadower]

the webhook situation is working fine payments process fine and automatic ive never said there are any issues with that.

the only issue im facing is that its authorizing payments instead of capturing so if you could look into that

[Marc]

1 hour ago, Shadower said:

the webhook situation is working fine payments process fine and automatic ive never said there are any issues with that.

the only issue im facing is that its authorizing payments instead of capturing so if you could look into that

Unfortunately, what you are saying there is somewhat of a contradiction. If its asking to authorise payments and not 'capturing' then its not sending to our webhooks. 

[Shadower]

authorization and capture are 2 different things? you can have paypal just authorize payments (without capturing) aswell it depends on the integration that is made?

Edited September 25 by Shadower

[Marc]

Please check cloudflare to ensure that isnt blocking anything too, as it may well be its blocking the requests. 

[Shadower]

cloudflare is not blocking anything from what i can see

[Marc]

Have you checked logs on paypal to see if you can see anything there?

[Shadower]

yes paypals ends are fine aswell contacted their support to check they said its a issue with the plugin

Edited September 25 by Shadower

[Marc]

Could you please get more information from them on what issue they are seeing. If they are saying there is an issue with ours, there must be something that is leading them to believe this. As I mention, we have thousands of people using this