Mobile Photos are Sideways

[giventoflyfish]

4 minutes ago, Jim M said:

This is the Test Forum which any registered user has access to: https://invisioncommunity.com/forums/forum/15-test-posting/

Perfect, I will have the owner try to post there.

[Adlago]

26 minutes ago, giventoflyfish said:

Perfect, I will have the owner try to post there.

Do another test: Have him share photos with you at your email address - and see if you receive them as portrait or rotated.

[Marc]

 

10 hours ago, giventoflyfish said:

@Marc Is there a place for the owner to upload the same photos on this community forum? Is there a test forum for this sort of thing?

Yes, the test posting area can be used

https://invisioncommunity.com/forums/forum/15-test-posting/

[giventoflyfish]

Thanks, he got a size limit when he tried to post the photo. I have a little more into today.

He always takes photos up and down, portrait.

The images are large.

He cropped one today that was not working and it worked.

I’m not sure what that says? 

[Jim M]

13 minutes ago, giventoflyfish said:

He cropped one today that was not working and it worked.

I’m not sure what that says? 

If it works here and doesn't on your community, it goes back to something with the server setup, I'm afraid.

[giventoflyfish]

1 hour ago, Jim M said:

If it works here and doesn't on your community, it goes back to something with the server setup, I'm afraid.

Sorry to confuse you. He can’t upload to your test forum because he gets a file upload size error. So I can’t confirm it works here.

[giventoflyfish]

Also, today I switched from GD to Imagemagick and he has the same issue with some photos being sideways.

[Adlago]

On 11/25/2024 at 12:38 AM, Adlago said:

Before uploading a photo from Android, make sure it is vertically oriented. You can rotate it before uploading.
Follow the instructions here:

https://www.wikihow.com/Rotate-Google-Photos-on-Android

Ask him for a photo that he uploads rotated, to try this advice I gave you, and then to upload it to your site.

[giventoflyfish]

18 hours ago, Adlago said:

Ask him for a photo that he uploads rotated, to try this advice I gave you, and then to upload it to your site.

I don’t have an Android device. The photo looks fine on his phone. It gets rotated when uploaded to the site, even in thumbnail preview. Tried both GD and Imagemagick, same results.

[Adlago]

14 minutes ago, giventoflyfish said:

I don’t have an Android device. The photo looks fine on his phone. It gets rotated when uploaded to the site, even in thumbnail preview. Tried both GD and Imagemagick, same results.

I wrote to you above, ask him to share a picture with you on your email. You will see how it looks 1:1

[giventoflyfish]

27 minutes ago, Adlago said:

I wrote to you above, ask him to share a picture with you on your email. You will see how it looks 1:1

Photo sent through email and text look fine.

[Adlago]

12 minutes ago, giventoflyfish said:

Photo sent through email and text look fine.

What is the actual size of this photo you received by email?

[giventoflyfish]

2 hours ago, Adlago said:

What is the actual size of this photo you received by email?

537k

[Adlago]

6 minutes ago, giventoflyfish said:

537k

width=?

height=?

[giventoflyfish]

27 minutes ago, Adlago said:

width=?

height=?

1536 × 2048 pixels

[Adlago]

10 minutes ago, giventoflyfish said:

1536 × 2048 pixels

Try it and upload it to the forum where he does the test.

PS.Ask him to upload the same photo from his phone after you upload it.

Edited November 29, 2024 by Adlago

[giventoflyfish]

13 minutes ago, Adlago said:

Try it and upload it to the forum where he does the test.

It post fine on our site when I upload it.

[Adlago]

2 minutes ago, giventoflyfish said:

It post fine on our site when I upload it.

Did the site owner upload the same photo from their phone after your post?

[giventoflyfish]

On 11/29/2024 at 2:15 PM, Adlago said:

Did the site owner upload the same photo from their phone after your post?

It is sideways.

[Adlago]

3 minutes ago, giventoflyfish said:

It is sideways.

Please link to these posts of yours.

[giventoflyfish]

@Marc @Jim M I migrated the site to a brand new OS with all new packages installed, the latest or very near versions of the latest software such as PHP, MariaDB, and so on. The problem still persists. How can the site owner to tests uploads here on your community site? He posted on the test forum that you suggested but got a response that the file size is too big (forget the exact message).

[Jim M]

4 minutes ago, giventoflyfish said:

@Marc @Jim M I migrated the site to a brand new OS with all new packages installed, the latest or very near versions of the latest software such as PHP, MariaDB, and so on. The problem still persists. How can the site owner to tests uploads here on your community site? He posted on the test forum that you suggested but got a response that the file size is too big (forget the exact message).

The limit should be over 10MB, which most mobile photos are. The Max total size should be represented in the upload area.

[giventoflyfish]

17 minutes ago, Jim M said:

The limit should be over 10MB, which most mobile photos are. The Max total size should be represented in the upload area.

@Jim M This is the error he is getting when he tries to post to Invisioncommunity's test forum. I really want to try to reproduce on your site.

[Jim M]

Just now, giventoflyfish said:

@Jim M This is the error he is getting when he tries to post to Invisioncommunity's test forum. I really want to try to reproduce on your site.

I would need their display name to review. If they have already uploaded files, it could be that they have reached the limit.

[giventoflyfish]

6 minutes ago, Jim M said:

I would need their display name to review. If they have already uploaded files, it could be that they have reached the limit.

@Jim M Thanks, the usename is mckay1970