I set up a coupon code for a specific event.  When a member tries to use it, the member receives the message "You cannot use that coupon for this purchase".  You can try it in our development site - https://stage.npnparents.org/events/event/66-test-the-ultimate-baby-shower-general-admission-tickets/ .  Try using code "ddrf2024"; it is valid for groups "Parent, Trial, Trial Expired".  The discount is for the whole amount.  Please advise.

I specified the event in the coupon code panel.

Event tickets are not a part of the core platform.  Looks like you are using a 3rd party application for this

Yes, we do use a 3rd application to handle the prices of the tickets.  However, shouldn't the checkout page recognize the coupon code for the specific event?  If I remove the specific event from the coupon code, the discount is applied on the checkout page.

Edited July 16, 2024Jul 16 by npnchicago

Anything which is implemented by a third party application would need to be supported by that third party application to work. This is not a native feature so it is outside our scope of support.

Oh, I should have disabled the 3rd party app to verify that the event coupon feature is part of the app.  Sorry!  Thank you for your time.

No problem. Hope you manage to get the issue resolved with the developer