Coupon Code for specific event

[npnchicago]

I set up a coupon code for a specific event.  When a member tries to use it, the member receives the message "You cannot use that coupon for this purchase".  You can try it in our development site - https://stage.npnparents.org/events/event/66-test-the-ultimate-baby-shower-general-admission-tickets/ .  Try using code "ddrf2024"; it is valid for groups "Parent, Trial, Trial Expired".  The discount is for the whole amount.  Please advise.

I specified the event in the coupon code panel.

[Marc]

Event tickets are not a part of the core platform.  Looks like you are using a 3rd party application for this

[npnchicago]

Yes, we do use a 3rd application to handle the prices of the tickets.  However, shouldn't the checkout page recognize the coupon code for the specific event?  If I remove the specific event from the coupon code, the discount is applied on the checkout page.

Edited July 16 by npnchicago

[Jim M]

Anything which is implemented by a third party application would need to be supported by that third party application to work. This is not a native feature so it is outside our scope of support.

[npnchicago]

Oh, I should have disabled the 3rd party app to verify that the event coupon feature is part of the app.  Sorry!  Thank you for your time.

[Marc]

No problem. Hope you manage to get the issue resolved with the developer