Joey_M Posted Wednesday at 05:23 PM Share Posted Wednesday at 05:23 PM Some of my sites Apple/IOS users are reporting the images used within signatures show as a grey box. Including it in the default theme. Link to comment Share on other sites More sharing options...
Jim M Posted Wednesday at 05:28 PM Share Posted Wednesday at 05:28 PM Do you have an example screenshot of what they are seeing? Do you have the version of iOS they are running and what browser? Link to comment Share on other sites More sharing options...
Joey_M Posted Wednesday at 08:23 PM Author Share Posted Wednesday at 08:23 PM Sorry, Jim. The last one mentioned was iPadOS 16.2 with Safari. I believe they keep it updated though. Link to comment Share on other sites More sharing options...
Marc St Posted Thursday at 10:42 AM Share Posted Thursday at 10:42 AM Could you provide a link to that page? Link to comment Share on other sites More sharing options...
Joey_M Posted Thursday at 01:50 PM Author Share Posted Thursday at 01:50 PM Here we go. https://shorturl.at/NKdZ4 Link to comment Share on other sites More sharing options...
Jim M Posted Thursday at 02:54 PM Share Posted Thursday at 02:54 PM 1 hour ago, Joey_M said: Here we go. https://shorturl.at/NKdZ4 This looks to be the report rather than the issue itself. We will need a link to the post which has the issue present. Link to comment Share on other sites More sharing options...
Joey_M Posted Thursday at 03:43 PM Author Share Posted Thursday at 03:43 PM 47 minutes ago, Jim M said: This looks to be the report rather than the issue itself. We will need a link to the post which has the issue present. He has told me it happens where ever mine or any member's signature appears. I have replied to the link, he says it doesn't show in that topic. Link to comment Share on other sites More sharing options...
Jim M Posted Thursday at 04:01 PM Share Posted Thursday at 04:01 PM We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. We look forward to further assisting you. Link to comment Share on other sites More sharing options...
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