Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted June 17, 2024Jun 17 Hi, I noticed that by setting the user registration to the condition that the Administrator has to confirm the registration manually, the user does not receive the email notification in which he is notified that the Administrator has confirmed his registration. How should be done to make the user receive the confirmation of his validated registration? Thank you all for your help 😄
June 17, 2024Jun 17 Sounds like you have chosen the Administrator validation option. For the user to receive an email you need to choose Email validation (Recommended). Or choose Email and administrator validation if you also want an admin to validate the account after the user validates their email.
June 17, 2024Jun 17 Author Many thanks @teraßyte I have chosen the Administrator validation option and I followed all the steps you mentioned but the user doesn’t receive any mail. Do you have some ideas about this issue? Others emails seems work well 🥹
June 17, 2024Jun 17 Does it say that the user is in Email Validation or Administration Validation in ACP -> Members -> Members. That will confirm that they were sent an email. Outside of that, if they were sent an email correctly for Email Validation, you may wish to contact your email provider for assistance to see why that may be. As once our system hands off the email to your email provider, it is on your email provider for the deliverability aspect.
June 17, 2024Jun 17 Author @Jim M thank you. i will check. Anyway system notifications work well so I think our mail provider is ok. Does admin email Sender different than system email sender?
June 17, 2024Jun 17 13 minutes ago, Italy Photography Studio said: Does admin email Sender different than system email sender? It does not. Everything sends out of the same email. The only thing which does have an alternate configuration would be bulk mail sending through the SendGrid API.
June 17, 2024Jun 17 Author Some other ideas about the issue??? The only notification that doesn’t work is about manual account confirmation… 😰
June 18, 2024Jun 18 As mentioned, you would need to contact your mail provider. It may well be there is something that is in those specific emails that is being blocked, for example
