Some iPhone users are complaining that copying text and pasting into the topic editor does not work, but pasting in other areas of the site like the search bar does.  

They have cleared their website data and verified they are running the latest iOS. Many iPhone users do not have this issue.  

Any ideas?

 

Have you tried pasting the same URL as the users experiencing the issue, ideally using a test account that has the same groups/permissions? We do some very light processing on pasted URLs to automatically convert them into links or, when applicable, trigger an embed or attachment upload. If a JS error is thrown, or the embed validation somehow returns an empty embed it could cause this, though unfortunately without being able to reproduce there isn't much we can do.

It's also possible a third party IC App or CKEditor Plugin could be interfering.

Two of the affected users said it happens with every URL they try.

Given the majority of Apple product users have no issues on the site, I would think that eliminates the site software or third party IC apps or a CKEditor plugin.  It has to be something specific with these two users' devices but I don't know what it could be.  They've cleared website data, restarted their phones, etc.  Only other thing I can think of is a corrupt Safari install?

I can confirm the issue by myself. I have an iPhone 13 with latest iOS. On iPad I can paste the URL, but not on iPhone. It‘s in Safari the same issue as in Firefox (on iPhone).

 

Have them try a different device (tablet, etc). Does it still happen for them?  Are they using a very old version of iOS (non supported version)?  It could be a VPN or other software running on the device as well. 

For one user, it happens on both his iPad and his iPhone.  For the other on his iPhone but not on his desktop.  Latest iOS for both users.

Edited June 10, 2024Jun 10 by Clover13

 

I can confirm the issue by myself. I have an iPhone 13 with latest iOS. On iPad I can paste the URL, but not on iPhone. It‘s in Safari the same issue as in Firefox (on iPhone).

On your iPhone does copy and paste work to other sites but just not IPS/IC sites?

 

Not really sure what to suggest here, as if its only happening for that user, it has to be something that they are doing. I copy/paste from the address bar on a regular basis

It's happened to two users that I know of, both with iPhones and one also has an iPad.  Same behavior.  Very weird as there are many iPhone users that do not have this issue (myself included).  Seems to be tied to CKEditor (?) as the same copy and paste from address bar works to other places (sites, apps, text messages, email, etc).

OK, I was finally able to reproduce this!

I asked the user to perform these exact steps (which is how I and I imagine many copy urls as text from the address bar)

1. In Safari's address bar, press and hold on the URL address bar at the top of the screen until the "Select/Select All" options appear.
2. Tap "Select All" to highlight the entire URL.
3. Tap "Copy" to copy the URL to your clipboard.
4. Go to where you want to paste the link, such as in a post or comment, and press and hold to bring up the paste option.
5. Tap "Paste" to insert the URL without any additional text.

He responded with his steps which were to

1. Tap and hold on the address bar which will pop up a menu
2. Select Copy from that menu
3. Paste into the IPS CKEditor for a PM, comment, or reply does not work
4. Paste into another app or a new Safari tab, etc does work

 

I tried his steps and confirmed it indeed does not work in the IPS Editor and does work in other places.

I then came across this Reddit topic talking about a change to Safari's Copy Links behavior related to multiple tabs, which isn't exactly the same but tells me that something changed in the behavior of the Copy Links function might also apply to the Copy function of a single link whereas there is the Title and URL as part of an underlying object schema.  If CKEditor does operate in a way that doesn't recognize this object (versus the first way of simply copying and pasting text), then it would make sense nothing gets pasted: