mr_hopp Posted May 30 Posted May 30 The upgrade got to Step 4, but is now stuck. What do I do to complete the upgrade? Screenshot:
Jim M Posted May 30 Posted May 30 Any errors in the browser console? Are you running the supported PHP versions: 8.0 and 8.1?
Stuart Silvester Posted May 30 Posted May 30 Your Sucuri protection is blocking the process. You'll need to refer to them to whitelist the admincp or remove the protection
mr_hopp Posted May 30 Author Posted May 30 Okay, thanks! So after the whitelist, then do I just refresh the upgrade page and start over again?
CheersnGears Posted May 30 Posted May 30 It is possible that they are using a CDN out of the data center Wasabi is in Northern Virginia. Those are the same errors I am getting with my CSS and JS being served out of there. If whitelisting doesn't work, you may need to remove it to continue the upgrade or wait until the CDN issue is resolved. I imagine a good number of websites are experiencing issues right now. mr_hopp 1
Stuart Silvester Posted May 30 Posted May 30 38 minutes ago, mr_hopp said: Okay, thanks! So after the whitelist, then do I just refresh the upgrade page and start over again? Yes, unless what @CheersnGears is saying is affecting you.
mr_hopp Posted May 30 Author Posted May 30 GoDaddy is asking me for the IP addresses used by your servers to whitelist. Can you please provide? Thanks!
Stuart Silvester Posted May 30 Posted May 30 It would be your IP you need to provide, you are being blocked from performing the upgrade process. Jim M 1
mr_hopp Posted May 30 Author Posted May 30 (edited) Okay, they whitelisted me, but now I'm getting a brand new error (the files are on the server; what should their permissions be?): Edited May 30 by mr_hopp
Jim M Posted May 30 Posted May 30 Just now, mr_hopp said: Okay, they whitelisted me, but now I'm getting a brand new error: Would need to ensure that all those files are uploaded correctly to the server. You can download the full file set from the Client Area and overwrite those on your server.
mr_hopp Posted May 30 Author Posted May 30 (edited) I checked all 3 of those files and they are uploaded correctly on my server. What should their permissions be? Currently they are 0644. Edited May 30 by mr_hopp
Jim M Posted May 30 Posted May 30 Just now, mr_hopp said: They are uploaded correctly on my server. What should their permissions be? Currently they are 0644. Would ensure that they are by re-uploading and ensure they are not erroring out. We cannot tell you what the permission should be as that really depends on the server. However, common configuration is 644. You would also want to contact your hosting provider to ensure the file is owned by the correct user/group
mr_hopp Posted May 30 Author Posted May 30 I downloaded the current stable release, but am getting an error message when I try to open the zip:
Jim M Posted May 30 Posted May 30 4 minutes ago, mr_hopp said: I downloaded the current stable release, but am getting an error message when I try to open the zip: You would want to try again and ensure that you have a system which can unzip zip folder.
mr_hopp Posted May 30 Author Posted May 30 (edited) I do have a system that can unzip a zip folder. I do it all the time. I just now unzipped another file that's on my system as a test. But for some reason, this Invision zip file won't unzip for me. Is the complete zip file only 14.1mb? Edited May 30 by mr_hopp
Jim M Posted May 30 Posted May 30 5 minutes ago, mr_hopp said: I do have a system that can unzip a zip folder. I do it all the time. I just now unzipped another file that's on my system as a test. But for some reason, this Invision zip file won't unzip for me. Is the complete zip file only 14.1mb? Depending on the applications you have it will be around there, yes. I am not having any issues extracting the zip file in the client area. Please ensure you are awaiting for the full file to download before attempting.
mr_hopp Posted May 30 Author Posted May 30 (edited) I restarted my computer, then the zip file unzipped correctly, so don't know what happened there! I updated all 3 of those files in the screenshot I gave you earlier, and now when I try to reaccess the upgrade screen, I get a 403 error (and I get the same screen when I try to access the public version of the website here https://forums.herpesopportunity.com ... should I roll back to yesterday's backup of the forum and try again? Forbidden You don't have permission to access this resource. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. Edited May 30 by mr_hopp
Jim M Posted May 30 Posted May 30 403 Forbidden is error coming from your server, not the software. If you did not upload the files in the correct spot something may be off, unfortunately, it is not something we can provide support on. If you are unsure how to upload files, please contact your hosting provider to ensure they overwrite their existing counterparts on your server.
mr_hopp Posted May 30 Author Posted May 30 I uploaded all 3 files in the correct spots and overwrote those 3 files, so I'll see what happens if I roll back to this morning's website backup.
Solution mr_hopp Posted May 30 Author Solution Posted May 30 Okay, whew! I was able to restore from backup, but then all the forum posts were linking to broken pages, so I was able to reconfigure the rewrite rules in the htaccess file like so, which fixed the issue: <IfModule mod_rewrite.c> RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . index.php [L] </IfModule>
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