Hi,

In the system settings --> Data layer --> I checked the option Members can opt out of exposing their own PII

But I did some testing and I don't see the option that allows members to activate or deactivate it.

Is there something I missed?

Sincerely,
Pascal.

Is the data layer feature enabled? If so, they will see this in their account settings.

yes I have activated the data layer.

I created a Test account to check and I don't see it in the Member Settings.

On the other hand, there is the action in the admin on the member's page in account actions.

 

 

 

yes I have activated the data layer.

I created a Test account to check and I don't see it in the Member Settings.

On the other hand, there is the action in the admin on the member's page in account actions.

 

 

Are you ensuring you check the "security" section? If so, I would need the example member to check on your site

The test member is Colombe, I didn't see anything in the security section.

Thanks in advance.

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

I just updated the information. Thanks again.

 

Could I clarify here, have you got the member to check this? I ask as without their password you cannot get into that section of their account. Please ask them to screenshot what they see

Here is a screenshot:

I can give you the password by PM if you want because it's only a test account.