Morning all,

 

So last night I did an upgrade of the forum software then went to bed. Woke up to messages saying that people were not able to post. My team member turned off all the integrations but it made no difference. I took a look this morning and realised he missed some plugins so I turned them all and and service was restored. In an effort to find which plugin it was I started turning things back on. Most of it was back on when suddenly I'm not getting a 500 error. The site and the admin panel are down which is strange (https://www.celica-club.co.uk/forum/index.php?act=idx). The plugin should not have taken down the admin panel as well? As the admin panel is down I cannot turn it back off.

 

I still have access to the admin panel for the server and the cpanel. I tried a quick server and services reboot but no change. Had a look at error log on cpanel and found the following.

 

[Wed Sep 20 01:24:12.390618 2023] [cgi:error] [pid 6613] [client 172.104.4.17:54680] AH02811: script not found or unable to stat: /home/greg/public_html/start.pl

 

Looks like a script is missing? I do have a full backup but would prefer to now have to use it if possible simply because it will take hours and it looks like all I need to do is replace the script?

 

Edited September 20, 20231 yr by commandosqueak1

Start.pl is a perl script, that'll be unrelated to anything on invision community I think, as that's all PHP based. Do you use Perl for other things on that server?

unless its part of the server then nope. I will raise a ticket with the server company.

 

You should use recovery mode in order to regain access to your admin CP. That error looks like it may be unrelated to the issue you are having

 

recovery mode has got everything working again! not sure exactly which plugin caused it but im just happy its back up.

thanks for the help!

No problem at all. Glad to hear the issue was resolved for you.