Hi everyone,

I just made a test installation and when I try to log in to the AdminCP, I get the following message:

Your account has been locked. Try again in 14 minutes.

 

I’m 100% sure I’m entering my login details correctly. But even after 14 minutes, same message. In fact, it doesn’t change at all and always says “14 minutes” no matter how much time passed.

Any help would be appreciated!

Could I confirm you have tried manually entering these? By this, I mean not using any password manager or anything? This would only show if the password is incorrect. Also, has anything changed just prior to this?

 

Could I confirm you have tried manually entering these? By this, I mean not using any password manager or anything? This would only show if the password is incorrect. Also, has anything changed just prior to this?

Thanks for the quick response, Marc!

Yes, I entered the details manually.

Not only that, but once that first happened, I completely removed the installation and installed it again (with different details and a fresh database) and the same thing happened.

Also, the fact that the exact same message (“14 minutes”) appears regardless of how much time passed, makes me think that something is definitely wrong haha

Are you running any caching there at all?

 

Are you running any caching there at all?

Hi Marc,

After a few hours I managed to get in. Looks like caching was indeed the issue.

Thank you!

Glad to hear you managed to get that sorted 🙂