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Error: The CSRF protection key did not match

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Como
Como
in Technical Problems

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  • Community Expert

I would update that first of all if its being updated today, then you at least rule it out

    • 1 year later...

    Hi there, I am receiving this error as well. When logging in from my home page, this error pops up.

    • Community Expert
     

    Hi there, I am receiving this error as well. When logging in from my home page, this error pops up.

    Could you please try again? I did not encounter this error when attending to your ticket and clearing cache may have helped here as well.

     

    Could you please try again? I did not encounter this error when attending to your ticket and clearing cache may have helped here as well.

    Tried again just now and still received the error:

    The CSRF protection key did not match. This may indicate an application or theme is out of date. Please contact technical support for more information.

    • Community Expert
     

    Tried again just now and still received the error:

    The CSRF protection key did not match. This may indicate an application or theme is out of date. Please contact technical support for more information.

    Is this happening on a specific page or on just like your forum index? Are you using Safari by chance? If you are, could you please try updating to the latest release if you're not on it?

    • 3 weeks later...
     

    Is this happening on a specific page or on just like your forum index? Are you using Safari by chance? If you are, could you please try updating to the latest release if you're not on it?

    It happens when I’m on my home page and I login. It happened just now (I’m on the latest version btw). It seems to happen when I’m on a mobile device (iPhone or iPad) versus computer. It happened again just now which prompted me to venture back to this topic.

     

    what version of iOS are you on there?

    18.4 (iPad and iPhone)

    It also happens when I login to the ACP.

    Screen shot: https://ibb.co/27y3LPVy

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