On July 1 an update was pushed to our site without warning, which ended up completely crashing our site.   We are receiving this error after completing a restore via a backup (6/28) and now receive the following prompt across all pages including within the AdminCP:

[[Template core/global/global/includeJS is throwing an error. This theme may be out of date. Run the support tool in the AdminCP to restore the default theme.]]

After restoring, that error also is preventing new posts from being created and our drop down menus no longer work for a plugin on our site, PERSCOM.

The system log shows the following errors:

Error: Call to undefined method IPS\Request::getEssentialCookies() in /home4/stmarine/public_html/system/Theme/Theme.php(885) : eval()'d code:2316
Stack trace:
#0 /home4/stmarine/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_global_global->includeJS()
#1 /home4/stmarine/public_html/system/Theme/Theme.php(885) : eval()'d code(1234): IPS\Theme_SandboxedTemplate->call('includeJS', Array)
#2 /home4/stmarine/public_html/system/Theme/SandboxedTemplate.php(61): IPS\Theme\class_core_admin_global->globalTemplate('1a9db04b016e312...', '\n<div data-base...', Array)
#3 /home4/stmarine/public_html/system/Dispatcher/Dispatcher.php(173): IPS\Theme_SandboxedTemplate->call('globalTemplate', Array)
#4 /home4/stmarine/public_html/system/Dispatcher/Standard.php(113): IPS_Dispatcher->finish()
#5 /home4/stmarine/public_html/system/Dispatcher/Dispatcher.php(155): IPS\Dispatcher_Standard->finish()
#6 /home4/stmarine/public_html/admin/index.php(13): IPS_Dispatcher->run()
#7 {main}
LOADED HOOKS
applications/perscom/hooks/perscomCss.php
applications/perscom/hooks/perscomMember.php

 

 

Any assistance is greatly appreciated.  

Hi Marc,

We created a cross-post in the technical problems as this appeared to be more than a general issues.  Somehow that post has been deleted over the last several hours, unsure how, but there was a bit more information provided regarding the issue within that post. 

There are only a few people who have access to those functions to push an update, none of which did so in this situation.  It is believed this may have been some update from the hosting provider, but they have also remained unresponsive to our requests for assistance.

We have cleared the cache several times, as well as having tried recovery mode to fix the errors, all without any success.  Reverting to the Invision theme and disabling custom items also has not fixed any of the issues.  

As to the applications, when you say "disable" there is no option presented in our ACP for that, do you mean that we should uninstall those applications and reinstall them?  We presently only run 5 applications (System, Forums, Calendar, Pages and PERSCOM) all of which are currently up to date (4.7.11.1).  We had tried previously with disabling PERSCOM to see whether that was the issue, but the problems persisted.  

 

Additionally, there remains an issue with the support tab as the loading wheels will spin indefinitely and never fully load to assess whether there is any issues on the site.  I have attached a photo for reference.

 

 

Apart from the theme prompt issue, the text box within forum posts, both for creating new topics, editing, and replying presents as a small bar that is not able to be selected or typed within.  I have also attached a photo for reference.

 

 

 

We have tried both suggestions without success.  All issues have continued to persist.

We have tried the base Invision theme and it has not solved anything.

 

How would we go about fixing any update/software update when we cannot access the support tool in ACP or in when in Recovery?

Hi Jim,

 

Our public_html/_forums folder and all sub-folders within are writable.  Clearing the datastore folder has not produced any changes to either the error or the support tab issue.

I have attached photographs for reference:

Edited July 5, 20231 yr by 1stRaiders

We have follow those steps, changed to 777 and conducted another wipe of the datestore again to no success.  All previously stated issues are persisting.

Hi Jim, access information has been updated as requested.  Thank you for the assist

Hello, I am facing the exact same issue here. How could you manage at the end @1stRaiders?

I will upload all IPS files again.

thanks @Marc Stridgen! Seems to be fine now!