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Not able to activate Videos application

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Etienne A
Etienne A
in Technical Problems

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Posted

Hi, good morning,

Recently I have updated my Invision Community to the latest version. Since this moment I am not able to (re)activate the application 'Videos' from MichaelJ. I already contacted the author of this application but he advised me to contact Invision Community Support as the application is up to date and should be working. It seems like something is wrong in the software. 

Could you please advise how to solve this? Is there any possibility to overrule the locked application? 

Thanks in advance for any support.

Regards, Etienne 

Could contain: Text

  • Author

Okay, thanks for investigating this issue.

Could you please give any prognosis in terms of timelines? A lot of customers and members use this external application. 

I confirm that I have verified the same thing on an app. Even when removing the file reported in the scanner, the app remains locked.

  • 3 weeks later...
  • Author

Could you please give an update on this? Do you expect to provide a fix for this in next update?

  • Author

Sure, Jim. Apologies for my late response.

I've updated access details. Please let me know if you require anything else. Thanks in advance for your support. 

 

 

Edited by Etienne A

  • Author

Please let me know if this information is sufficient. 

  • Author

I didn't changed or removed anything manually. The problem has occurred after the upgrade to 4.7.9. Since that moment, no changes have been made to the particular application. 

  • Author

Hi Marc, thanks for responding.... but after more than 1,5 month this is not a great answer. I get a lot of complaints from my customers and already contacted the author. The application is now more than 2 months offline. This is what I received from the author @Michael.J 1,5 months ago:

Apologies for the delay, I've just checked and I can't see any error log for why the Videos app is locked. IPS have already confirmed it's compatible with IPB 4.7 and I just checked my test board too and it's not locking the app for me.

This might be an error on IPSs end, could you please contact them and check why it's locked?

Michael

I kindly request you to solve this issue or contact the author yourself. Could you please let me know further steps?

Regards, Etienne

 

Edited by Etienne A

  • Author

Thanks for your help and support, Marc - appreciate it. Please let me know further steps.
I’ll share the content in this topic with the developer, just to inform him about above statement. 

 

  • 2 weeks later...
  • Author

Hi Marc,

Just curious. Can you share any expectation on the next update for this matter. 

Thanks!

Regards, Etienne

Edited by Etienne A

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