Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted April 25, 20231 yr I have a user who pays for an annual subscription via paypal. Even though he's never missed a payment, the ACP shows his subscription as inactive. Paypal shows it as paid and active. How can I fix his account to be active and update it so it expires on the correct date?
April 25, 20231 yr In the Subscribers list in your ACP, click in the magnifying glass in the user row and then in Reactivate button: I didn't test but it seems to be it.
April 25, 20231 yr Author In the Subscribers list in your ACP, click in the magnifying glass in the user row and then in Reactivate button: I didn't test but it seems to be it. Trying. In the Subscribers list in your ACP, click in the magnifying glass in the user row and then in Reactivate button: I didn't test but it seems to be it. I didn't have a reactivate, but I did have an edit, and I'm able to get to it from there. Thanks. Edited April 25, 20231 yr by CheersnGears
April 25, 20231 yr Community Expert It sounds like you may need to go into the PayPal subscription and manually re-check it. It's possible it timed out if PayPal took longer than expected to collect the payment.
