This strange behavior just started. When renewals come up, it's generating an invoice every 50 minutes for customer that doesn't have auto-renew turned on. We're also seeing the system logs filling up with pop3 errors (not sure if this is related)

 

 

Edited April 11, 20232 yr by iancassel

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

 

We would need to look further into this for you, however the access details on file appear to be incorrect or missing. Could you please update these details by visiting your client area, selecting the relevant purchase, then clicking "Review/Update Access Information" under the "Stored Access Information" section. 

We look forward to further assisting you. 

 

Hi Marc. Updated SFTP/Admin CP logins. Should work now.

My first suggestion is to fix or remove POP3 for incoming emails on support in ACP -> Commerce -> Support -> Settings -> Incoming Emails.

Outside of that, please apply the latest patch in ACP -> Support.

 

 

My first suggestion is to fix or remove POP3 for incoming emails on support in ACP -> Commerce -> Support -> Settings -> Incoming Emails.

Outside of that, please apply the latest patch in ACP -> Support.

 

Didn't work. Disabled POP3 and applied latest patch. It's still generating invoices every 50 minutes for this same user. It's completely taken over all of our invoices pages pushing some our recent customer purchases to the 3rd page now. Can someone please check this and disable whatever rogue process/script/loop is doing this?

I have created an invoice on this for you, so we can take a closer look