500 Error

[londonmitch]

We are currently having issues with a 500 Error when clicking into topics. The forum index works just fine but the error occurs when clicking on the actual topic. I checked the error logs on the server and the admin cp. Server isn't showing anything other than blocked IPs. This is the admincp error message that displayed before it went down last night

Template store key: template_12_2fb293ac9742a1ebdf0f083ddddd13eb_content missing (newsletters, global, content)

I have also been in contact with our server and blocked a few IPs that were making too many hits. Last night the site was completely down then they downgraded our PHP and the site partially came back up.

[Makoto]

After logging into your AdminCP, click the Get Support link at the bottom of the left-hand menu under the default System tab.

Look for the Clear System Cache button, click that and see if this resolves the issues you are experiencing first.

[londonmitch]

Just cleared the system cache. Still experiencing the same issue. Will test on another device

Edited March 24, 2023 by londonmitch

[Makoto]

If you are using a custom theme, can you check and see if the issue persists when switching to the default IPS template?

[londonmitch]

Just tried default theme and have the same issue. I also disabled the 3rd party apps we are using. Not sure if its related but one interesting issue that has been happening in the last week or so is multiple email notifications for subscribed topics or forums. Ex 1 new post in our classifieds section would trigger 10 or so emails for anybody subscribing 

[Makoto]

On the same page you cleared the system cache from earlier, is there anything else in the System Log (not Error Log), and if so, can you post the full error displayed here?

[londonmitch]

Here is the most recent. First 2 look like 3rd party apps we have disabled

 

TypeError: count(): Argument #1 ($value) must be of type Countable|array, null given (0)
#0 /home1/swimbait/public_html/forums/init.php(902) : eval()'d code(151): IPS\core\modules\front\system\hook339->qsGetThumb('<p>\n\tHello all,...')
#1 /home1/swimbait/public_html/forums/system/Dispatcher/Controller.php(90): IPS\core\modules\front\system\hook339->bimQuickSearch()
#2 /home1/swimbait/public_html/forums/system/Dispatcher/Dispatcher.php(153): IPS\Dispatcher\_Controller->execute()
#3 /home1/swimbait/public_html/forums/index.php(13): IPS\_Dispatcher->run()
#4 {main}

 

 

[Makoto]

Looks like this error is relating to a plugin you might still have enabled.

Can you go to the Plugins page of your AdminCP (not Applications) and disable any plugins you have there as well?

[londonmitch]

Thank you! That seems to have fixed the issue. Should I enable them 1 at a time to confirm which was the issue?

[Makoto]

Awesome! Looks like this plugin might be the culprit,

If you have this installed and the issue goes away after disabling just this plugin, it's likely the culprit. In this case you'd need to contact the plugin author so they can fix any compatibility issues the plugin may be having.

 

[londonmitch]

Thanks. Will figure out exactly which one it is and go from there