How you created your Support system

[Jennifer Beadles]

Hi there,

Please let me know how to create a Support system like this one. 

We want to build a support system where only admins and moderators can see and reply to the tickets. We want our community support system to be like this one: 

 

I am looking forward to your feedback.

Thank you!

[Randy Calvert]

It’s part of the Commerce application. Check out the following within the IPS guides on how to set it up:

 

[Jennifer Beadles]

Thank you @Randy Calvert

Please let me know how to add the Commerce application to my community. Currently, we only have these 

[Randy Calvert]

You can purchase it from the IPS Client Area - https://invisioncommunity.com/clientarea/

There is a guide that explains how to make the purchase and then how to install it at:

If you run into problems or have questions, feel free to ask. Folks in the community are happy to help. 🙂 

[Jennifer Beadles]

Hi @Randy Calvert,

Thank you for your help and directions 🙂 

 Please let me know where I can find instructions on installing the commerce application.  We are running our community on version 4.7.2.1. because our servers are not migrated to PHP 8.  How do I get the correct commerce version for our community?

 

 

[Jim M]

You would need to first purchase the Commerce application and then upgrade to the latest release because the downloads provided would be for only the latest release.

[UncrownedGuard]

On 3/3/2023 at 9:25 AM, Jennifer Beadles said:

Hi @Randy Calvert,

Thank you for your help and directions 🙂 

 Please let me know where I can find instructions on installing the commerce application.  We are running our community on version 4.7.2.1. because our servers are not migrated to PHP 8.  How do I get the correct commerce version for our community?

PHP8 is like 12 years old now, you need to get a modern server if that is the case.

And it is much worth it as the support ticket system is awesome!  You can only see the user side here, but the admin side and the features like email integration and such are great!